MICHAEL STOKES
Kitchener,ON
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Operations Manager
Triple M Metal
SCONE
08.2020 - 07.2022
- Built strong operational teams to meet process and production demands.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Formed and sustained strategic relationships with clients.
- Managed scheduling, training and inventory control.
- Developed and implemented operational procedures to ensure quality standards are met.
- Oversaw financial management, budget management, accounting and payroll activities.
General Labourer
Triple M Metal LP
Kitchener
08.2010 - Current
- Trained and coached over 15 non ferrous employees on maintaining equipment,operating equipment,grading and buying non ferrous material and processing non-ferrous material from businesses and local peddlers. -Trained in non ferrous and ferrous material.(grading,sorting,buying,shipping). -JHSC member 2014-2016. -Within the company,certified on Terrex Fuch cranes,Yale forklifts,Niton gun,and Cat skidsteers. -First-Aid certified. -Responsible for overseeing operations within the non-ferrous warehouse Kitchener as a lead hand.
Night Shift Supervisor
TSC Stores
01.2008 - 08.2010
- Responsible for security and overseeing operations within a retail store. -Responsible for merchandising the store within the guidelines and scope of the company for the next business day. -Managed a crew of 2 employees to meet production deadlines. -Trained on cash.
Education
GED -
Alexander MacKenzie Secondary School
Sarnia, ON06-2004
Skills
- Employee Development
- Quality Assurance
- Performance Improvement
- Inventory Management
- Staff Hiring
- Team Leadership
- Inventory Control
- Business Growth Initiatives
- Logistics
- Revenue Growth
References
REFERENCES AVAILABLE ON REQUEST
Timeline
Operations Manager
Triple M Metal
08.2020 - 07.2022
General Labourer
Triple M Metal LP
08.2010 - Current
Night Shift Supervisor
TSC Stores
01.2008 - 08.2010
GED -
Alexander MacKenzie Secondary School
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