CRISTA MARTIN
ABU DHABI ,UAE
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
5
5
years of professional experience
Work History
Operations Manager
Beutics LLC
JVC, Dubai
01.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Customer Service Executive
Beutics LLC
JVC, Dubai
04.2022 - 12.2022
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Processed orders accurately and efficiently in accordance with company policies.
- Assisted with customer inquiries related to product information, order status, billing issues and more.
- Ensured that all customer queries were handled quickly and professionally.
- Generated ideas for improving workflows across the organization's various teams.
Internship Student
FCM TRAVELS AND TOURS
Edappally, Kerala
01.2019 - 02.2019
- Drafted emails, newsletters, press releases, brochures, and other marketing materials.
- Managed customer inquiries via email, phone calls, and live chat services.
- Attended meetings with clients or partners as required by the project team.
- Worked with team members to promote great customer service and pleasant work environment.
- Supported various program activities, assisting with administrative tasks.
Education
BBA - Airport Operations
Chavara Institute of Management
Ernakulam 06-2016
Skills
- Operational Performance Improvement
- Organizational Leadership
- Inventory Tracking
- Inventory Maintenance
- Workflow Optimization
- Strategic Planning And Execution
- Process Improvement Initiatives
- Customer Service Optimization
- Efficiency Improvement Skills
- Employee Development
- Team Building/Leadership
- Employee Motivation
- Inventory Monitoring
- Cost Controls
- Contract Negotiation
- Business Negotiation Knowledge
- Planning And Coordination
- Teamwork And Collaboration
- Strategic Planning
- Employee Development Planning
- Evaluating Performance
- Performance Improvements
- Goal Setting
- Budget Development
Timeline
Operations Manager
Beutics LLC
01.2023 - Current
Customer Service Executive
Beutics LLC
04.2022 - 12.2022
Internship Student
FCM TRAVELS AND TOURS
01.2019 - 02.2019
BBA - Airport Operations
Chavara Institute of Management