Michael Sabum
Edmonton,AB
Summary
Mature professional with significant experience in Security operations, prepared to maintain safety and order while upholding high standards, confident, self-motivated and reliable with cultural and community awareness . Proven ability to collaborate effectively with team members and adapt to changing needs. Skilled in inmate supervision, crisis intervention, and conflict resolution. Reliable and focused on achieving results in high-pressure situations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corporate Concierge
CANDEREL/NADG
12.2022 - Current
- Managed facility requests, addressing issues promptly to maintain operational efficiency.
- Developed positive relationships with Tenants, enhancing service quality and responsiveness.
- Implemented feedback systems to improve concierge services and client satisfaction levels.
- Led initiatives to enhance communication between departments, fostering collaboration and efficiency.
- Resolved conflicts or issues quickly through diplomatic negotiations between parties involved in order to preserve client relationships.
- Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.
- Provided exceptional administrative support, managing schedules, correspondence, and reporting for senior management.
- Coordinated facility maintenance tasks efficiently, ensuring a clean and welcoming environment for visitors at all times.
Guest Service Representative
ECC MALL
01.2022 - 12.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Provided accurate information regarding mall services, events, and promotions to guests.
- Collaborated with security staff to ensure guest safety and compliance with mall policies.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Security Officer
Paladin Security Group
12.2019 - 01.2022
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and address potential hazards or violations.
- Responded promptly to incidents, maintaining calm while resolving conflicts effectively.
- Collaborated with law enforcement during emergencies, enhancing response coordination.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
High School Diploma -
Goverment High School
Mbengwi, Cameroon06-1991
Skills
- Verbal and written communication
- Conflict resolution techniques
- Ability to interact positively
- Team collaboration
- Sound judgment and a professional demeanor
- Creative problem solving
- possess critical thinking skills
- Able to thrive in a demanding and stressful work environment
- Safety procedures
- Training and mentoring
- Administrative support
- Cultural and Community awareness
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Lone Worker Training
- Management of Aggressive Behavior(MOAB)
- Standard First Aid, CPR and AED
Timeline
Corporate Concierge
CANDEREL/NADG
12.2022 - Current
Guest Service Representative
ECC MALL
01.2022 - 12.2022
Security Officer
Paladin Security Group
12.2019 - 01.2022
High School Diploma -
Goverment High School
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Soccer
Quote
"THE WORLD IS FULL OF GOOD PEOPLE-IF YOU CAN'T FIND ONE, THEN BE ONE."