Leigh Ford
Calgary
Summary
Dedicated professional receptionist with proven ability to manage multi-line telephone systems, excellent verbal, written and communication skills, highly organized and detail oriented, dependable and confident with a positive outlook.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Corporate Concierge
TD Bank
Calgary
07.2025 - Current
- Addressed client complaints with tailored solutions to enhance satisfaction.
- Reserved office space and arranged offices for out of town guests.
- Streamlined office communication by efficiently managing mail and package distribution.
- Coordinated with vendors to ensure timely delivery of office and coffee supplies.
- Ensured office security by issuing guest passes and visitor badges to maintain a safe environment.
Receptionist
Peka Property Management
Calgary
02.2022 - 02.2024
- Greeted and assisted clients at front desk for property management inquiries.
- Sorted and distributed mail daily, ensuring timely delivery to respective recipients.
- Operated office equipment, including photocopiers and fax machines, maintaining operational efficiency.
- Sorted and distributed mail daily to respective recipients within office.
- Processed incoming and outgoing mail and packages, ensuring confidentiality.
- Organized and updated company contact lists, ensuring accuracy and accessibility.
- Greeted and assisted clients at the front desk for property management inquiries.
Corporate Receptionist
Blake Cassels & Graydon LLP
Calgary
02.2020 - 02.2022
- Directed over 100 calls per day to appropriate recipients using multi-line system.
- Processed expense vouchers, managing petty cash to ensure accurate financial records.
- Organized master calendar, scheduling appointments, meetings and events for staff.
- Managed mail, packages and courier deliveries in and out of office.
- Managed incoming and outgoing mail, packages, and courier deliveries to maintain efficient communication flow.
- Coordinated catering, maintenance and cleaning services to support smooth office operations.
Receptionist
Genesis Custom Home Builders
Calgary
04.2017 - 04.2020
- Directed 100 plus calls per day to appropriate recipients using multi-line system.
- Coordinated courier pick-ups and overnight deliveries to ensure timely receipt of important documents.
- Scheduled courier pick-ups and overnight deliveries.
- Prepared and organized documents for administrative staff to enhance office efficiency.
- Organized company events and meetings to foster team collaboration and engagement.
- Assisted in organizing company events and meetings.
Receptionist
Alberta Securities Commission
Calgary
01.2013 - 12.2017
- Managed high-volume phone calls using multi-line telephone systems to ensure effective communication.
- Produced error-free professional business correspondence, including letters and memos.
- Provided administrative support through efficient photocopying, scanning, and document preparation for staff.
- Coordinated meeting room bookings and setups to facilitate smooth operations.
- Utilized office equipment such as fax machines and printers.
Education
Diploma - Administrative Assistant Program
Career College
Calgary, AB, CanadaSkills
- Vendor management
- Travel arrangements
- Calendar management
- Meeting scheduling
- Attention to detail
- Organizational skills
- Time management
- Problem solving
- Conflict resolution
- Self-motivated
- Meticulous and organized
- Communication skills
Certification
- Commissioner For Oaths
- CPR Certified
Languages
English, Proficient (C2)
Timeline
Corporate Concierge
TD Bank
07.2025 - Current
Receptionist
Peka Property Management
02.2022 - 02.2024
Corporate Receptionist
Blake Cassels & Graydon LLP
02.2020 - 02.2022
Receptionist
Genesis Custom Home Builders
04.2017 - 04.2020
Receptionist
Alberta Securities Commission
01.2013 - 12.2017
Diploma - Administrative Assistant Program
Career College