Michael Ponce
Santa Ana
Summary
Knowledgeable collision estimator with solid background in assessing vehicle damages and coordinating repairs. Demonstrated ability to generate accurate repair estimates and work closely with repair teams to ensure quality outcomes. Proven track record of using negotiation skills and attention to detail to facilitate seamless customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Collision Estimator
Crash Champions
03.2024 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Collision Estimator
Caliber Collision
10.2015 - 02.2024
- Parts department knowledge, posting invoices, returns, and obtaining credits
- Verify claims are updated on a daily basis, update customers daily/weekly, follow up on repairs, parts, and vehicle quality check the vehicles
- Verify structural repairs per manufacture guidelines, perform vehicle health scans
- Familiar with Farmers Insurance, State Farm Insurance, Wawanesa Insurance, Allstate Insurance, Geico Insurance, AAA Insurance, Mercury Insurance, and many more
- Collision Estimator at Caliber Collision Corona Mercedes Certified Center
Parts Sales Manager
Auto Zone Auto Parts
07.2014 - 10.2015
- Responsible for daily sales quotas, count registers daily, process deposits daily, and assist customers
- Inventory check weekly, planogram changes per corporate
Automotive Technician
Fountain Valley Tire and Auto
06.2013 - 07.2014
- Perform multi point inspection on vehicles
- Replace tires, oil change, alignment checks and correction
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Automotive Technician
Saab Scania
03.2006 - 07.2012
- Check and correct/recommend per customer concerns
- Replace tires, perform oil change, alignment checks and recommendations
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2005
Skills
- Detail oriented
- Auto body repair
- Multitasking
- Critical thinking
- Damage assessment
- Cost estimation
- Insurance procedures
- Vehicle inspection
- Claims processing
Certification
ICar Platinum Certified.
Languages
Spanish
Limited Working
Timeline
Collision Estimator
Crash Champions
03.2024 - Current
Collision Estimator
Caliber Collision
10.2015 - 02.2024
Parts Sales Manager
Auto Zone Auto Parts
07.2014 - 10.2015
Automotive Technician
Fountain Valley Tire and Auto
06.2013 - 07.2014
Automotive Technician
Saab Scania
03.2006 - 07.2012
ICar Platinum Certified.
High School Diploma -
Santa Ana High School
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