Brenda Lee Ruckaber
Medicine Hat
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
37
37
years of professional experience
Work History
Collision Estimator
CSN SONIC BODY & PAINT
02.2023 - 01.2024
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Ordering parts
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Finalizing paperwork
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- General office duties
Administrative Assistant
Jepson Petroleum (Alberta) Ltd.
01.1991 - 02.2023
- Performed general office duties.
- Supported operations by communicating with customers.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed office inventory by restocking supplies and issuing purchase orders to maintain adequate stock levels
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed fuel and lube daily/monthly reconciliations for multiple sites by investigating variances and correcting errors to resolve discrepancies
- Performed accounts receivable, invoicing, billing and collections
- Resolved customer concerns & complaints tactfully to ensure the customer was satisfied with the outcome
- Offered office wide software support and training, including troubleshooting issues and optimizing usage
Bookkeeper/Office Data Entry Clerk
Phillips Excavating Ltd
04.1994 - 08.1996
- Provided comprehensive accounting support using the Simply Accounting program, managing functions like payroll, accounts payable, accounts receivable, bank reconciliation, government remittances and business expense processing
- Sorted financial documents, coded accounting entries for data processing and posted receipts and payments
bookkeeper/data entry clerk
Hirsch Roofing Ltd
09.1986 - 03.1991
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting customers
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, government remittances and business expense processing
- Sorted financial documents, coded accounting entries for data processing and posted receipts and payments
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
Education
Microsoft Access 2010 – Level 1 & 2 -
Medicine Hat College
High School Diploma -
Crescent Heights High School
Medicine Hat, AB01.1986
Skills
- Time management
- Attention to detail
- Customer service-oriented
- Personable and outgoing
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- WHMIS
- TDG
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
Languages
English
Timeline
Collision Estimator
CSN SONIC BODY & PAINT
02.2023 - 01.2024
Bookkeeper/Office Data Entry Clerk
Phillips Excavating Ltd
04.1994 - 08.1996
Administrative Assistant
Jepson Petroleum (Alberta) Ltd.
01.1991 - 02.2023
bookkeeper/data entry clerk
Hirsch Roofing Ltd
09.1986 - 03.1991
High School Diploma -
Crescent Heights High School
Microsoft Access 2010 – Level 1 & 2 -
Medicine Hat College
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