Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Strengths
Certification
Timeline
Generic
MICHAEL OPOKU

MICHAEL OPOKU

Brampton,Ontario

Summary

Driven professional with a proven track record in customer satisfaction and sales enhancement, honed at Empire Wire & Supply. Excel in leveraging strong computer skills and a cooperative attitude to exceed goals. Specialize in effective communication and time management, ensuring quality service and operational efficiency. Demonstrated ability to improve customer engagement through strategic planning and a focus on excellence.
Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Empire Wire & Supply
01.2022 - Current
  • Cold Calling Customers,
  • Maintaining Customer Satisfaction,
  • Prepared and managed price quotations,
  • Answered customers inquiries and questions regarding product and service

Personal Trainer

Goodlife Fitness
01.2023 - 07.2024
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.

Customer Service Representative

Empire Wire & Supply
01.2019 - 01.2022
  • Resolving customers inquires via phone and email consistently achieving targets, Actively maintained and updated customer accounts, Built sustainable relationships of trust through open and interactive communication, Order Entry, Data Entry, Invoicing, Purchasing, Inventory

Grocery Clerk

Frescho
11.2016 - 07.2019
  • Unloading trailers, receiving merchandise and verifying orders, Review/inspect products for quality and freshness, Responsible for ordering product, Recommend items to customers to ensure they get the products they want and need

Education

BBA - Business Management

Humber College
Toronto, ON

High School Diploma -

Notre Dame Catholic Secondary School
Brampton, ON
06.2018

Skills

  • Strong Computer and keyboarding skills
  • Efficient in Microsoft Office
  • Professional cooperative attitude & behavior
  • Customer service communication & sales skills
  • Excellent at organizing, planning and time management

Accomplishments

  • Business Management Diploma, Why are you proud of this achievement?
  • OSSD - High School Diploma, Why are you proud of this achievement?
  • Canfitpro Certificate, Why are you proud of this achievement?
  • Counterbalance & Raymond Reach License, Why are you proud of this achievement?

Languages

English

Strengths

  • Fitness Training, How did you acquire it? What did it result in?
  • Reading, How did you acquire it? What did it result in?
  • Chess, How did you acquire it? What did it result in?
  • Sports, How did you acquire it? What did it result in?

Certification

Canfitpro Certificate

Darby Training Systems Certificate

CPR C


Timeline

Personal Trainer

Goodlife Fitness
01.2023 - 07.2024

Inside Sales Representative

Empire Wire & Supply
01.2022 - Current

Customer Service Representative

Empire Wire & Supply
01.2019 - 01.2022

Grocery Clerk

Frescho
11.2016 - 07.2019

BBA - Business Management

Humber College

High School Diploma -

Notre Dame Catholic Secondary School

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MICHAEL OPOKU