Michael Nichols
San Jose
Summary
Dynamic professional with a proven track record at Safeway, excelling in customer service and team leadership. Skilled in implementing inventory management systems that reduced waste and enhanced efficiency. Adept at developing sales strategies and mentoring staff, driving significant improvements in customer satisfaction and engagement.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Safeway
Campbell, CA
09.2018 - Current
- Coordinated daily operations to enhance customer service and store efficiency.
- Trained and mentored new staff on operational procedures and company policies.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored sales performance and adjusted merchandising strategies accordingly.
- Collaborated with department heads to execute promotional events effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Lead Merchandiser
Coca Cola Bottling
San Jose, CA
03.2013 - 09.2018
- Led visual merchandising strategies to enhance product visibility and drive sales growth.
- Collaborated with cross-functional teams to align inventory management with demand forecasts.
- Developed and executed promotional displays, increasing customer engagement and brand awareness.
- Mentored junior merchandisers, fostering skill development and adherence to best practices.
Education
No Degree - Communications
Fresno City College
Fresno, CAHigh School Diploma -
Los Banos High School
Los Banos, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Sales strategies
- Staff development
Timeline
Assistant Manager
Safeway
09.2018 - Current
Lead Merchandiser
Coca Cola Bottling
03.2013 - 09.2018
No Degree - Communications
Fresno City College
High School Diploma -
Los Banos High School