Michael McGinnis
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
12
12
years of professional experience
Work History
Service Representative
Arex Communications
02.2022 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Supervisor
Layered Works Inc.
06.2016 - 11.2019
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the business, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Food Service Worker
Cheese Magic
06.2012 - 09.2015
- Enhanced customer satisfaction by maintaining a clean and organized customer area.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
No Degree - Accounting And Finance
George Brown College
Toronto, ONHigh School Diploma -
Assumption Catholic Secondary School
Burlington, ON06.2008
Skills
- Customer Relationship Management
- Service Recommendations
- Customer Relations
- Customer Support
- Conflict Resolution
- Complaint Handling
- Telephone Etiquette
Languages
English
Native or Bilingual
Timeline
Service Representative
Arex Communications
02.2022 - Current
Supervisor
Layered Works Inc.
06.2016 - 11.2019
Food Service Worker
Cheese Magic
06.2012 - 09.2015
No Degree - Accounting And Finance
George Brown College
High School Diploma -
Assumption Catholic Secondary School
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