Michael Martin
Ucluelet,B.c
Summary
Accomplished Assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Ucluelet Co-op
Ucluelet , B.c
04.2011 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every shift to identify and proactively resolve issues negatively impacting operations.
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Directed post-accident investigations and prepared reports to identify possible accident causes and hazards.
- Conducted job safety analysis and personal protective equipment analysis to identify hazards for elimination and select proper safety equipment to protect employees from hazards of job.
Fire Fighter
District of Ucluelet
Ucluelet , B.c
03.2014 - Current
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Inspected apparatus, equipment, grounds and stations for proper order and condition as needed.
Education
NFPA 1001 - Fire Fighter
Viera
Nanaimo, BC04.2022
High School Diploma -
Ucluelet Secondary School
Ucluelet, BC06.2007
Skills
- Critical Thinking
- Hazard Identification
- Drills and Demonstrations
- Solving Problems
- Performance Tracking and Evaluations
- Coaching and Mentoring
- Human Resources Oversight
- Recruiting and Interviewing
- Quality Standards
- Social Perceptiveness
- Detailed Reporting
- Time Management
Certification
- CFR - Certified First Responder
- Certified C-Store/Petroleum One-To-One Department Manager training Program, Federated Co-operatives Limited - March 9, 2015
- LPG (Propane) Instructor
- ICS I-100, Introduction to the Incident Command System
- Core HazMat Operations and Mission-Specific PPE and Product Control
Timeline
Fire Fighter
District of Ucluelet
03.2014 - Current
Assistant Store Manager
Ucluelet Co-op
04.2011 - Current
NFPA 1001 - Fire Fighter
Viera
High School Diploma -
Ucluelet Secondary School
- CFR - Certified First Responder
- Certified C-Store/Petroleum One-To-One Department Manager training Program, Federated Co-operatives Limited - March 9, 2015
- LPG (Propane) Instructor
- ICS I-100, Introduction to the Incident Command System
- Core HazMat Operations and Mission-Specific PPE and Product Control
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