Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Michael Lazzer

Retail Supervisor/Manager
Sherwood Park,AB

Summary

Hard-working leader with years of experience in sales-focused roles. Committed to building and maintaining customer relationships. Goal-oriented worker with an ability to multi-task in a fast paced environment. Always eager to learn and expand my skillset. Currently seeking a role in which I can apply what I've learned in my BBA program, supported by my knowledge and experience in the liquor industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Wine Supervisor/Manager

Wine and Beyond
05.2017 - Current
  • Demonstrated extensive understanding of different wines and various other types of products
  • Coordinated large orders for licensees, customers, and businesses
  • Addressed and rectified customer concerns to assist colleagues and maintain excellent customer service.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.

Sales Associate, Ticket Sales

Oilers Entertainment Group
08.2019 - 10.2020
  • Sold ticket packages & season seats to new and current clients
  • Executed sales calls to meet and exceed daily targets
  • Documented and maintained customer interactions using a CRM system
  • Conducted in-game sales prospecting, client meetings, and working sales booths
  • Expanded knowledge of professional sales practices and customer relations
  • Collaborated with team members to strategize different approaches for individual campaigns.

Education

Bachelor of Business Administration - Marketing

Northern Alberta Institute of Technology (NAIT)
Edmonton, AB
12.2023

Skills

Collaboration

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Certification

Valid Alberta Pro Serve

References

Available Upon Request

Timeline

Sales Associate, Ticket Sales

Oilers Entertainment Group
08.2019 - 10.2020

Wine Supervisor/Manager

Wine and Beyond
05.2017 - Current

Bachelor of Business Administration - Marketing

Northern Alberta Institute of Technology (NAIT)
Michael LazzerRetail Supervisor/Manager