Michael Lazzer
Retail Supervisor/Manager
Sherwood Park,AB
Summary
Hard-working leader with years of experience in sales-focused roles. Committed to building and maintaining customer relationships. Goal-oriented worker with an ability to multi-task in a fast paced environment. Always eager to learn and expand my skillset. Currently seeking a role in which I can apply what I've learned in my BBA program, supported by my knowledge and experience in the liquor industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wine Supervisor/Manager
Wine and Beyond
05.2017 - Current
- Demonstrated extensive understanding of different wines and various other types of products
- Coordinated large orders for licensees, customers, and businesses
- Addressed and rectified customer concerns to assist colleagues and maintain excellent customer service.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
Sales Associate, Ticket Sales
Oilers Entertainment Group
08.2019 - 10.2020
- Sold ticket packages & season seats to new and current clients
- Executed sales calls to meet and exceed daily targets
- Documented and maintained customer interactions using a CRM system
- Conducted in-game sales prospecting, client meetings, and working sales booths
- Expanded knowledge of professional sales practices and customer relations
- Collaborated with team members to strategize different approaches for individual campaigns.
Education
Bachelor of Business Administration - Marketing
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB12.2023
Skills
Collaboration
Communication
Sales
Leadership
Organization
Team Player
Adaptability
Efficiency
Certification
Valid Alberta Pro Serve
References
Available Upon Request
Timeline
Sales Associate, Ticket Sales
Oilers Entertainment Group
08.2019 - 10.2020
Wine Supervisor/Manager
Wine and Beyond
05.2017 - Current
Bachelor of Business Administration - Marketing
Northern Alberta Institute of Technology (NAIT)