Michael Lazzer
Retail Supervisor/Manager
Sherwood Park,AB
Summary
Hard-working leader with years of experience in sales-focused roles. Committed to building and maintaining customer relationships. Goal-oriented worker with an ability to multi-task in a fast paced environment. Always eager to learn and expand my skillset. Currently seeking a role in which I can apply what I've learned in my BBA program, supported by my knowledge and experience in the liquor industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wine Supervisor/Manager
Wine and Beyond
05.2017 - Current
- Demonstrated extensive understanding of different wines and various other types of products
- Coordinated large orders for licensees, customers, and businesses
- Addressed and rectified customer concerns to assist colleagues and maintain excellent customer service.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
Sales Associate, Ticket Sales
Oilers Entertainment Group
08.2019 - 10.2020
- Sold ticket packages & season seats to new and current clients
- Executed sales calls to meet and exceed daily targets
- Documented and maintained customer interactions using a CRM system
- Conducted in-game sales prospecting, client meetings, and working sales booths
- Expanded knowledge of professional sales practices and customer relations
- Collaborated with team members to strategize different approaches for individual campaigns.
Education
Bachelor of Business Administration - Marketing
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB12.2023
Skills
Collaboration
Certification
Valid Alberta Pro Serve
References
Available Upon Request
Timeline
Sales Associate, Ticket Sales
Oilers Entertainment Group
08.2019 - 10.2020
Wine Supervisor/Manager
Wine and Beyond
05.2017 - Current
Bachelor of Business Administration - Marketing
Northern Alberta Institute of Technology (NAIT)