Paul Fedj

• Enhanced customer wine knowledge by conducting informative and engaging wine tastings.
• Improved customer satisfaction through personalized attention and expert guidance on wine selection.
• Contributed to company growth by identifying opportunities for expanding the range of offered services and products.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Teach youth and adult Improvisation.
• Assist with booking and running corporate events.
• Running an interactive class which entails making a curriculum.
• Building community through years of knowledge from being in the comedy and acting scene in Canada.
• Using my years of experience to help shape people in a safe place and making them be and feel important so they can use improv and these teaching's to make them a better person in their daily life.
• Help build confidence through laughter and play which breaks them out of their shell.
• Organizing and structure in order to keep kids attentive and focused.

• Opening and closing store (Cash end of day)
• Tending to fresh (meat/produce) daily to provide it is suitable for consumption; look/colour/freshness/attractiveness.
• Food handling done to the upmost importance and knowledge and certificates to understand (Food handling certificate).
• Complete knowledge of all products.
• Personally ordering products and dealing with local providers and farms on a daily basis for prices and quality in order to help the business financially.
• Research and study trends of meats and to make sure it fits the niche market of our customers.
• Researching local farms and gain information to better business and to understand evolution of organic and local products.
• Scheduling staff along with organizing and giving them daily duties to preform.
• Organizing store.
• Running social media daily
• Answering phone and virtual order taking and completing them.
• Run a clean and tidy workplace above an beyond health codes for bi yearly health inspection (no infraction in 10 years of my working)

Customer Service:

• Naturally comfortable with interacting with customers throughout the day
• Establishing personal clientele report, retention, customer complaints, and responsibility