MICHAEL K. LEE
San Lorenzo
Summary
Aspiring to secure a challenging role that enables immediate contribution and application of HR and benefits administration expertise
Overview
22
22
years of professional experience
Work History
Human Resources Analyst I - Temporary
City of Richmond
Richmond
02.2024 - 01.2026
- Provided information on benefit options and enrolled employees in plans while coordinating with service providers and third-party administrators to ensure seamless access.
- Resolved issues within city benefit programs through investigation and support, enhancing employee satisfaction.
- On-boarded and off-boarded employees by processing I-9 forms, conducting new employee orientations, terminating benefits, and requesting COBRA notices for separating employees from city
- Facilitated counseling for retirees regarding health coverage and generated retirement service letters.
- Supported planning of open enrollment and health & wellness fair
- Supported FMLA process by streamlining documentation and communication
- Assisted training coordinator by completing various administrative tasks to support program development.
- Updated driver's licenses and medical certifications for various employees.
- Evaluated and processed various invoices for payment.
Benefits Administrator
Lifelong Medical Care
Berkeley
01.2023 - 02.2024
- Managed daily operations of group benefits programs to ensure smooth administration and compliance.
- Collaborated in designing benefits plans, delivering analytical and technical support to enhance program effectiveness.
- Coordinated leave of absences and accommodations, facilitating employee transitions and ensuring adherence to policies.
- Authorized new hire enrollment and life event modifications.
- Audited invoices and organized for payment processing.
Human Resources Generalist - Employee Benefits
MyGrant Glass Company
Hayward
12.2021 - 08.2022
- Streamlined benefits enrollment processes, including medical, dental, vision, and commuter benefits.
- Collaborated with benefits broker to optimize planning of open enrollment periods.
- Managed employee benefit inquiries via calls and emails to ensure timely responses.
- Generated new hire eligibility reports for timely benefits packet distribution.
- Partnered with vendors like Blue Shield to resolve health insurance issues.
- Resolved unemployment claims by promptly providing necessary information.
- Processed death claims and accurately managed benefits invoices.
- Assisted in developing and updating HR policies and documentation.
Benefits Analyst
City and County of San Francisco
San Francisco
10.2019 - 11.2021
- Counseled active employees and retirees on health coverage options and enrollment processes, ensuring informed decisions.
- Managed open enrollment changes for active employees and retirees efficiently.
- Processed medical, dental, vision, and FSA enrollments for new hires and active employees.
- Executed benefits-related payroll transactions with accuracy and timeliness, ensuring compliance and reducing errors.
- Collaborated with vendors to promptly resolve employee benefit issues, enhancing overall employee satisfaction.
- Responded to incoming calls from active and retired members, addressing inquiries effectively.
- Completed additional assignments from management to support operations.
Benefits Representative
City of Oakland
Oakland
04.2016 - 10.2019
- Processed medical, dental, vision, FSA, and commuter benefits enrollments for multiple departments including police and fire.
- Presented benefits information during new employee orientation sessions to educate new hires.
- Facilitated Benefits 101 sessions for new employees, enhancing understanding of enrollment processes.
- Managed non-personnel Kaiser enrollments and processed COBRA medical enrollments, ensuring compliance and accuracy in benefits administration.
- Administered deferred compensation changes to ensure compliance and accuracy.
- Coordinated activities for annual open enrollment, driving higher participation and engagement among employees.
- Prepared dental billing reports for non-personnel Kaiser and fire departments for timely payment.
- Collaborated with vendors to resolve employee-related issues swiftly.
Benefits Technician
City of Oakland
Oakland
05.2012 - 04.2016
- Processed enrollments for medical, dental, vision, FSA, and commuter benefits for sworn police and fire employees, ensuring timely coverage and compliance with regulations.
- Managed medical, dental, and vision COBRA enrollments and corresponding payments to maintain coverage continuity for departing employees.
- Completed unemployment, state disability, and paid family leave claim forms, facilitating access to benefits for eligible employees.
- Oversaw non-personal Kaiser enrollment processes to ensure accuracy and compliance.
Workers' Compensation Coordinator
City of Oakland/JT2 Integrated Resources
Oakland
04.2007 - 05.2012
- Completed workers' compensation forms, ensuring compliance with regulations and facilitating timely claims processing.
- Tracked restricted duty assignments and managed return-to-work processes.
- Performed salary verifications for accurate workers' compensation administration, supporting claims integrity.
- Processed refunds and recoveries efficiently to maximize financial recovery.
- Assisted in organizing annual health fairs, promoting employee wellness and enhancing engagement in health initiatives.
- Assisted disability benefits coordinator with administrative tasks.
Human Resources Clerk/Administrative Assistant
City of Oakland
Oakland
04.2004 - 04.2007
- Updated COBRA eligibility list to enhance accuracy of benefits administration.
- Processed COBRA payments efficiently to maintain compliance.
- Prepared orientation packets for new employees to facilitate smooth onboarding.
- Created benefits folders for new hires to improve access to essential information.
- Ordered office and ergonomic supplies to enhance workplace functionality.
- Supported benefits analysts and manager in various administrative tasks. promoting team efficiency.
Education
General Studies -
Castlemont High School
Oakland, CASkills
- Benefits administration
- FMLA compliance
- Workers' compensation coordination
- Onboarding processes
- ADP workforce management
- PeopleSoft expertise
- Oracle database management
- Excel spreadsheet analysis
- Salesforce proficiency
- Microsoft Word
- PowerPoint presentations
- Records maintenance and organization
- Critical thinking skills
- Multitasking and task prioritization
Timeline
Human Resources Analyst I - Temporary
City of Richmond
02.2024 - 01.2026
Benefits Administrator
Lifelong Medical Care
01.2023 - 02.2024
Human Resources Generalist - Employee Benefits
MyGrant Glass Company
12.2021 - 08.2022
Benefits Analyst
City and County of San Francisco
10.2019 - 11.2021
Benefits Representative
City of Oakland
04.2016 - 10.2019
Benefits Technician
City of Oakland
05.2012 - 04.2016
Workers' Compensation Coordinator
City of Oakland/JT2 Integrated Resources
04.2007 - 05.2012
Human Resources Clerk/Administrative Assistant
City of Oakland
04.2004 - 04.2007
General Studies -
Castlemont High School