Michael J Hamilton Jr
Los Angeles
Summary
Customer-oriented professional with extensive experience in customer service. Strong problem-solving, communication, and relationship-building skills. Proven track record of enhancing customer satisfaction, driving loyalty, and creating impact. Recognized for delivering high-quality service that creates positive customer experiences, as well as a team-based work environment. I work extremely well with others, but also on my own.
Overview
7
7
years of professional experience
Work History
Inventory | Promotional Manager | FOH Supervisor
Gorilla Rx Wellness
Los Angeles
12.2022 - 05.2025
- Managed invoices and the use of the metric system for receiving products into our POS system.
- METRC certified
- Created promotional deals based on inventory stock, data analysis, and consultation with managers.
- Maintained a clean and organized backstock of products.
- Detail-oriented.
- Assisted with managing and updating our e-commerce by uploading photos and descriptions.
- Helped print and complete inventory audits daily via CSV exports of different products.
- Assisted in overnight inventory counts, as well as inventory adjustments when necessary.
- Cash handling experience, high-level customer service skills.
- Processed record of remittances for brands and vendors that needed payment.
- Maintained relationships with new and existing customers via in-person meetings, work phone calls, and social media posts.
- Displayed a high level of confidence and patience while providing product knowledge for customers.
- Maintained a compliant work environment by ensuring coworkers took their breaks on time.
- Managed our social media presence by creating digital assets to post.
- Supervised a team of staff members in their tasks and duties.
- Assisted in developing advertising materials such as brochures, flyers, and banners.
- Worked closely with sales teams to ensure optimal results from promotions.
- Developed creative ideas for promotions.
- Created content for social media accounts related to promotions.
Curriculum Implementor/After School Instructor
Edventure More (EDMO)
Salinas
08.2022 - 12.2022
- Organized workload effectively to maximize educational outcomes.
- Managed diverse age groups of students from kindergarten to sixth grade.
- Fostered positive interactions among students by enforcing behavior rules.
- Encouraged critical thinking through engaging problem-solving activities.
- Demonstrated strong leadership skills in classroom settings.
- Collaborated with colleagues to enhance overall teaching effectiveness.
- Cultivated a supportive environment for student development and learning.
- Created personalized curriculums based off of the preexisting curriculum that was originally assigned.
- Participated in workshops, trainings and conferences to improve educational skills.
- Built and strengthened positive relationships with students, and teaching staff.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
Inventory/Budtender/Expeditor
The Reef (powered by Body and Mind)
Seaside
02.2019 - 02.2022
- Managed invoice processing and product receipt using metric system in POS.
- Maintained organized backstock to optimize inventory accessibility.
- Conducted inventory audits to ensure accuracy and compliance.
- Performed data entry for analytical reporting and inventory accounting.
- Handled cash transactions efficiently with a focus on security.
- Delivered exceptional customer service by providing educational product knowledge.
- Oversaw product management to maintain stock levels and minimize discrepancies.
- Processed returns and exchanges in accordance with company policy.
- Maintained a secure work environment by following safety protocols while handling cash or other valuables.
- Greeted customers with a friendly and inviting attitude, always.
- Monitored inventory levels and informed management when stock was low or depleted.
Server
PF Chang's
Monterey
02.2019 - 02.2020
- Maintained table settings by promptly removing courses, replacing utensils, and refilling beverages.
- Managed closing duties, including restocking items and reconciling cash drawer accurately.
- Communicated with kitchen staff regarding customer allergies and dietary needs to ensure safety.
- Educated guests on daily specials and menu offerings to enhance dining experience.
- Upheld sanitation standards in accordance with health department regulations consistently.
- Delivered food orders promptly and courteously to maintain customer satisfaction.
- Assisted in training new servers to promote team efficiency.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Level 3 Associate
In-N-Out Burger
Seaside
11.2018 - 02.2019
- Facilitated customer services by greeting clients, assessing needs, and accurately inputting orders into electronic systems.
- Processed cash, credit, debit, and voucher payments efficiently to maintain high productivity levels.
- Provided genuine advice and assistance to customers in locating specific products.
- Followed proper handling procedures for chemical cleaners and power equipment to protect flooring.
- Managed multiple projects simultaneously while meeting deadlines.
- Assessed potential risks associated with projects and developed mitigation strategies as needed.
- Maintained a clean dining area.
- Provided excellent customer service by being attentive to customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests upon arrival
- Inspected dining areas for any damages or defects.
- Balanced cash drawers at the end of each shift.
Education
B.S - Kinesiology, Bachelors of Applied Science with a Concentration in Exercise Science
California State University Monterey Bay
Monterey, CA05.2021
Skills
- Customer service excellence
- Team leadership
- Inventory management
- Training and coaching
- Effective communication
- Shift supervision
- Team building
- Auditing and compliance
- Inventory control
- Computer proficiency
- Digital marketing expertise
- Attention to detail
- Hospitality Background
Volunteer Experience
- The Village Project, Service Learning Tutor, 01/01/16, 05/01/16, Tutored at-risk students in the local community, (4th & 5th Graders Mainly), Supervised children as they planted a community garden, Served as a role model for 40+ students enrolled in the program, Offered 1 on 1 Tutoring in Math, Science and Spanish
- The Village Project, Service Learning Tutor, 08/01/18, 12/01/18, Tutored at-risk students in the local community, (4th & 5th Graders Mainly), Supervised children as they planted a community garden, Served as a role model for 40+ students enrolled in the program, Offered 1 on 1 Tutoring in Math, Science and Spanish
Languages
- Spanish
- English
Languages
Spanish
Professional
Affiliations
- I am a skateboarder in my free time as well as an expressive artist, I make music and am on all platforms such as Spotify, Apple Music, Youtube, Pandora, etc.
References
References available upon request.
Timeline
Inventory | Promotional Manager | FOH Supervisor
Gorilla Rx Wellness
12.2022 - 05.2025
Curriculum Implementor/After School Instructor
Edventure More (EDMO)
08.2022 - 12.2022
Inventory/Budtender/Expeditor
The Reef (powered by Body and Mind)
02.2019 - 02.2022
Server
PF Chang's
02.2019 - 02.2020
Level 3 Associate
In-N-Out Burger
11.2018 - 02.2019
B.S - Kinesiology, Bachelors of Applied Science with a Concentration in Exercise Science
California State University Monterey Bay