Michael Jackson
Oakland
Summary
Dynamic professional with a proven track record at Five Keys Charter School, excelling in customer engagement and conflict resolution. Leveraging strong communication and problem-solving skills, I fostered a welcoming environment and enhanced community relations, driving service excellence and brand awareness through effective team collaboration and thoughtful leadership.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Ambassador
Five Keys Charter School
11.2023 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Education
High School Diploma - General Studies
Gompers
Richmond, CA06.2001
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Social perceptiveness
- Policy analysis
- Protocol adherence
- Problem-solving
- Customer service
- Public speaking
- Decision-making
- Excellent communication
- Community relations
- Thought leadership
Accomplishments
I am a certified personal trainer
Certification
Personal trainer
Timeline
Ambassador
Five Keys Charter School
11.2023 - Current
High School Diploma - General Studies
Gompers
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