Michael Hunter
Québec
Summary
Dynamic leader with a proven track record at Info-Tech Research Group, excelling in global business development and team leadership. Mastered key account management, driving revenue growth and fostering C-level relationships. Skilled in training and mentoring, ensuring team agility and performance. Achieved consistent YoY revenue growth, demonstrating exceptional organizational and communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Global Account Management Director
Info-Tech Research Group
10.2009 - 08.2023
- Coordinated cross-functional teams to deliver exceptional service, ensuring timely resolution of client issues.
- Implemented robust risk mitigation strategies, safeguarding against potential losses from key accounts.
- Partnered with product development teams to provide insights on customer needs and preferences for future offerings enhancement.
- Established strong relationships with C-level executives, fostering trust and collaboration between clients and the company.
- Delivered consistent YoY revenue growth from key accounts by designing customized solutions aligned closely with specific client objectives fulfillment expectations.
- Managed multimillion-dollar account budgets effectively, ensuring resource allocation optimization and driving profitability improvement for both the company and its clients.
- Developed comprehensive strategic plans for key accounts, driving revenue growth and long-term success.
- Negotiated high-value contracts, securing profitable partnerships for the organization.
Supervisor
TeleTech Holdings
05.2001 - 08.2008
- Monitored team performance and facilitated the necessary training programs to help maintain a high level of competence among support staff.
- Reduced employee turnover by fostering a positive work environment focused on teamwork, open communication, and ongoing skill development.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
No Degree - Leadership Management
University of Western Ontario
London, NoneSkills
- Team motivation
- Key account management
- Brand awareness
- Upselling strategies
- Revenue growth
- Global business development
- Client onboarding
- Training and mentoring
- Pipeline management
- Account growth
- Excellent communication
- Organizational skills
- Team leadership
Accomplishments
- Achieved President`s Club status for 5 consecutive years at Info-Tech Research Group with exceptional YoY results and accelerated Revenue Growth.
- Supervised team of 25 staff members. Team members were responsible for providing Tier 3 Technical Support for clients across the entire United States.
- The team I was managing qualified for Centre Ring Award four consecutive years while I was employed at Teletech.
Languages
English
Native or Bilingual
Certification
- Certified Professional Sales Leader (CPSL) - National Association of Sales Professionals.
- Spin Selling Skills Certification – Huthwaite International.
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Hiking
- Camping
- Kayaking
- Playing Sports
Timeline
Senior Global Account Management Director
Info-Tech Research Group
10.2009 - 08.2023
Supervisor
TeleTech Holdings
05.2001 - 08.2008
- Certified Professional Sales Leader (CPSL) - National Association of Sales Professionals.
- Spin Selling Skills Certification – Huthwaite International.
No Degree - Leadership Management
University of Western Ontario
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