ELVIS FERNANDES
Director Account Managment & Partnerships
Toronto,ON
Summary
- Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Director of Account Management | Fintech | Travel
AirlinePros International
Toronto, ON
05.2024 - Current
- Developed and implemented strategic account management processes to enhance client satisfaction.
- Led cross-functional teams to align service delivery with client expectations and company goals.
- Fostered long-term relationships with key clients, driving retention and loyalty initiatives.
- Analyzed market trends to identify growth opportunities and optimize account strategies.
Director, Strategic Partnership
Indigo Airlines
Toronto, ON
01.2020 - 05.2024
- Led cross-functional teams to implement strategic initiatives enhancing operational efficiency.
- Developed and executed comprehensive business plans aligned with organizational goals.
- Fostered a culture of continuous improvement through strategic training programs for staff development.
- Analyzed market trends to inform decision-making and drive competitive advantage.
Business Developed Manager
Park’N Fly Canada
Mississauga, ON
04.2012 - 10.2020
- Ontario Responsibilities:.
- Identifying and pursuing new business and grow existing business.
- Initiation and nurturing of prospective client relationships to seek out and secure specific opportunities where Park’N Fly experience and expertise can be leveraged.
- Providing support to marketing and sales efforts with existing clients, including exploring opportunities to sell new and expanded on value added benefits.
- Collaborating with the marketing team on targeted sales and marketing strategies across the country for 35 locations.
- Assessment of networking and trade shows from a business development perspective and a leadership role, participate in relevant events.
- Participation in regional and national business development, marketing, and sales meetings across the country.
- Achieving annual and monthly sales objectives and targets for the region along with the General Managers of all Park’N Fly locations across the country.
- The ability to articulate a Unique Value proposition.
- CRM software – Salesforce, Act & Amadeus.
- Saved $35,000 by implementing cost-saving initiatives that addressed long-standing problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Director of Strategic Partnerships
Global Payments
Toronto, ON
03.2017 - 01.2020
- Developed strategic alliances to enhance organizational growth and market presence.
- Spearheaded negotiations with key stakeholders to secure mutually beneficial partnerships.
- Analyzed partnership performance metrics to drive continuous improvement initiatives.
- Facilitated cross-functional collaboration to align partnership goals with company objectives.
Director of Corporate Partnerships
British Airways
Toronto, ON
08.2011 - 02.2017
- Developed strategic partnerships to enhance corporate engagement and drive revenue growth.
- Negotiated contracts with key stakeholders, ensuring mutual benefit and long-term collaboration.
- Established metrics to evaluate partnership performance and identify areas for improvement.
- Led cross-functional teams in executing partnership initiatives aligned with organizational goals.
Account Manager
CarrerBuilder.com
Toronto, ON
01.2012 - 04.2012
- Tele sales Assisting companies target and attract their most important asset – people.
- Responsibilities: Online Advertising, Employment Branding, RPO Solutions, and Recruitment of Data/Analytics.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Expanded sales by 100% by facilitating client satisfaction and renewing customer relations.
- Contributed to annual revenue of $5 Million by selling hospitality services and developing new accounts.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $5M in revenues.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Achieved 100% of monthly quota and grew sales to $180,000 in 6 months.
- Managed 20 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Increased longevity of corporate accounts by providing individualized customer service and developing relationships with account holders.
- Managed book of business worth $500K across 6 accounts.
- Negotiated prices for products and freights to decrease overall costs by 50%.
Account Manager
Silverish Technologies
New Market, ON
10.2011 - 11.2011
- Developed new corporate accounts and generated business for an IT software company.
Account Manager
Kelly Services Canada
Mississauga, ON
01.2010 - 06.2011
- Develop business in the 401 East Territory through door-to-door sales, as well as network existing accounts to generate new leads while reaching all sales target: monthly $50,000, quarterly $150,000, and yearly target of $1,800,000.
- Utilize referrals and cold calling techniques and visit organizations to engage potential clients, and immediately call back to secure appointments.
- Manage existing accounts and yearly meet with clients to up-sell additional services and products, such as outsourcing.
- Engage in solution selling by asking specific questions about the client’s needs and identifying the core of the company’s challenges.
- Present viable solutions to the client utilizing company products and services.
- Meet with Senior Management to listen to any concerns and address any objections while maintaining a professional approach.
- Negotiate prices, develop a Service Level Agreement, and close the contract.
- Conduct market analysis by examining competitors and potential client’s information as well as the client’s market and growth prospects.
- Upon closing of the contract, coordinate staff responsibilities and assign a dedicated recruiter, based on the volume and size of the account.
- Manage the account and receive weekly follow-ups from the team to verify progress and client satisfaction.
- Attend corporate networking events and vendor meetings.
- Prepare and conduct PowerPoint presentations tailored to specific companies in attendance.
Business Development Manager
Amadeus/Vacation.Com Canada
Mississauga, ON
04.2004 - 09.2009
- Conducted 100 to 150 targeted sales calls to potential clients with portfolios ranging from $500,000 to $1,200,000 and sold ASP reservation software on behalf of an IT travel company.
- Maintained a large client list including Nike Canada, ATP Canada, Sheridan, and Rogers Communications.
- Generated leads from client referrals, the business directory and tradeshow seminars and cold called prospective clients.
- Utilized product knowledge for sales and solution selling presentations and championed closing techniques to increase account profitability.
- Assisted in operating the company’s tradeshow booth and answered questions and conducted presentation for show attendees.
- Trained travel agents in software usage at the agency or coordinate web-based real time training.
- Provided user friendly, step-by-step instruction as well as troubleshooting techniques.
- Met with Marketing Manager regularly to discuss information garnered from market analysis.
- Examined the competition and existing marketing materials to coordinate future marketing campaigns.
- Conducted PowerPoint presentations for 40 to 50 travel agents during travelling cocktail events.
- Presented new products and corresponded technical specifications as well as helmed a question and answer period.
- Promoted and sold a back-office platform that would assist with business management as well as interfaced with Amadeus in real-time.
- Collaborated with IT developers to integrate new features and solutions requested by clients.
Regional District Manager
Thrifty Canada Ltd
Mississauga, ON
05.2002 - 02.2004
- Oversaw 7 retail locations and held weekly and quarterly meetings with the Managers of each location.
- Evaluated overall store performance and communicated cold calling techniques as well as verified quality control.
- Prospected new clients via cold calling, door-to-door sales, presentations, and by leaving information folders for CFOs and CEOs.
- Prepared sales forecasts and profit and loss statements for the Senior Vice President of Sales and Marketing.
- Brought book of business and garnered and managed large corporate accounts including ADP Dealer Services, Royal Group of Companies, Auto Desk Canada, AIM/Trim Ark Investments and Nike Canada.
Regional District Manager
Budget Rent-A-Car
Toronto, ON
09.1997 - 11.2001
- Oversaw an account portfolio comprised of 80% corporate accounts and 20% SME business accounts.
- Promoted local locations and utilized sales forecasts to tailor sales tactics to ensure the district met monthly quotas.
Sales & Marketing Manager
Solar net Communications
Toronto, ON
03.1996 - 06.1997
- Developed existing corporate accounts and generated new business for an IT software company.
- Managed a 6 person sales staff and consistently motivated the team to reach company targets.
Education
Sales & Marketing Leadership Management - Powerful Presentations, Consultative Selling
CPSA - Canadian Professional Sales Association
Toronto, ON04.2001
MBA - Business Leadership, Negotiations, Data Management
Schulich School of Business
Toronto 05.2000 - 04.2004
Bachelor of Arts - Powerful Presentations, Consultative Selling
CDI Collage
Toronto 08.1998 - 04.2026
No Degree - Powerful Presentations, Consultative Selling, Public Speaking, Coaching, Mentoring
Toast Masters
Toronto 05.2005 - 09.2026
Skills
- ADP, Recruitment
- Advertising, Retail
- Approach, Sales
- Articulate, Selling
- ASP, Sales Management
- Agency, Sales and Management
- ATP, Sales Manager
- Benefits, Seminars
- Book, Service Level Agreement
- Branding, Trade shows
- Business development, Troubleshooting
- Business management, Unique
- Closing
- Cold calling
- CRM
- Clients
- Client
- Senior Management
- Features
- Instruction
- Investments
- Leadership
- Managing
- Market Analysis
- Marketing strategies
- Marketing
- Market
- Marketing materials
- Meetings
- Back-office
- PowerPoint presentations
- Networking
- Network
- Presentations
- Profit and loss
- Progress
- Quality control
- Real-time
- Real-time
- Recruiter
- Business impact analysis
- New business opportunities
- New business generation
- Business performance review
- Business intelligence
- Business growth strategies
- New business acquisition
- Business solutions
- Researching businesses
- Customer satisfaction
- Data-driven decision making
- Creative solutions
- Brand awareness
- Pipeline management
- Staff development
- Upselling strategies
- Competitor analysis
- Influencing skills
- Revenue generation
- Customer segmentation
- CRM software proficiency
- Account growth
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Staff training and development
- Goal setting and achievement
- Team building
- Task prioritization
- Sales targeting
- Sales operations
- Rapport and relationship building
- Business development and planning
- Sales presentations
- Self motivation
- Product knowledge
- Interpersonal skills
- Client relations
- Client relationship management
- Sales processes
- Analytical thinking
- Sales process
- Operations management
- Objection handling
- Solution selling
- Time management abilities
- Sales reporting
- Sales training
- B to B sales
Accomplishments
- Built and managed a $12M across 30 markets, lead, coach, mentor a team of 150 improving converstion through a tighter account focus and discplined pipeline governance.
- Delivered 18% YoY revenue growth by pritorizing high potential opportunities, strengthing high potential opportunities
Timeline
Director of Account Management | Fintech | Travel
AirlinePros International
05.2024 - Current
Director, Strategic Partnership
Indigo Airlines
01.2020 - 05.2024
Director of Strategic Partnerships
Global Payments
03.2017 - 01.2020
Business Developed Manager
Park’N Fly Canada
04.2012 - 10.2020
Account Manager
CarrerBuilder.com
01.2012 - 04.2012
Account Manager
Silverish Technologies
10.2011 - 11.2011
Director of Corporate Partnerships
British Airways
08.2011 - 02.2017
Account Manager
Kelly Services Canada
01.2010 - 06.2011
No Degree - Powerful Presentations, Consultative Selling, Public Speaking, Coaching, Mentoring
Toast Masters
05.2005 - 09.2026
Business Development Manager
Amadeus/Vacation.Com Canada
04.2004 - 09.2009
Regional District Manager
Thrifty Canada Ltd
05.2002 - 02.2004
MBA - Business Leadership, Negotiations, Data Management
Schulich School of Business
05.2000 - 04.2004
Bachelor of Arts - Powerful Presentations, Consultative Selling
CDI Collage
08.1998 - 04.2026
Regional District Manager
Budget Rent-A-Car
09.1997 - 11.2001
Sales & Marketing Manager
Solar net Communications
03.1996 - 06.1997
Sales & Marketing Leadership Management - Powerful Presentations, Consultative Selling
CPSA - Canadian Professional Sales Association