Summary

Overview

Work History

Education

Skills

Languages

Industry Certifications

Timeline

Michael Hollen

Edmonton,AB

Summary

I offer a lifetime of expertise and passion for food service and delivering excellence in customer service. I have extensive experience in both front of house as well as kitchen. I excel in working with people and embrace the opportunity to share my knowledge with team members in the pursuit of excellence.

Overview

years of professional experience

Work History

Kitchen Manager / Cook

Shotz Family Sports Lounge

Spruce Grove, Alberta

09.2018 - 09.2024

Managing the kitchen ordering and inventory, working the line and assisting with the concession.

Manager, Mantles Restaurant

Sun Peaks Grand Hotel

10.2023 - 07.2024

Managed the 150 seat Dining Room and Lounge in the largest hotel at the Sun Peaks Ski Resort.
Overseeing daily operations, managing reservations and staff.
Hiring and training new team members, 80% of which were seasonal workers.
Maintained labour within annual budget and was involved with implementing a BC focused wine program and all aspects of wine and liquor promotions and inventory.
Implemented standardized Order of Service and procedures for service.
Created a positive environment based on cooperation and team work.
Largest hotel at the Sun Peaks Ski Resort.

Maitre d' / Server

Overlander Mountain Lodge

05.2021 - 10.2023

I was responsible for overseeing daily operations, managing reservations and staff.
Hiring and training new team members.
Managing the wine program and ordering and inventory of Wine and Liquor.
I also served in the dining room and worked the kitchen as was needed.

Server / Supervisor

Sawmill Prime Rib and Steak House

Stony Plain and Leduc

12.2012 - 05.2019

Provide exceptional service for our guests.
Supervise staff and manage daily operations as required.
Worked BOH at the Leduc location during my last year of employment with the Sawmill group.

Education

High School Diploma -

J R Robson High School

Vermilion, AB