Michael Hollen
Edmonton,AB
Summary
I offer a lifetime of expertise and passion for food service and delivering excellence in customer service. I have extensive experience in both front of house as well as kitchen. I excel in working with people and embrace the opportunity to share my knowledge with team members in the pursuit of excellence.
Overview
12
12
years of professional experience
Work History
Kitchen Manager / Cook
Shotz Family Sports Lounge
09.2018 - 09.2024
- Managing the kitchen ordering and inventory, working the line and assisting with the concession.
Manager, Mantles Restaurant
Sun Peaks Grand Hotel
10.2023 - 07.2024
- Managed the 150 seat Dining Room and Lounge in the largest hotel at the Sun Peaks Ski Resort.
- Overseeing daily operations, managing reservations and staff.
- Hiring and training new team members, 80% of which were seasonal workers.
- Maintained labour within annual budget and was involved with implementing a BC focused wine program and all aspects of wine and liquor promotions and inventory.
- Implemented standardized Order of Service and procedures for service.
- Created a positive environment based on cooperation and team work.
- Largest hotel at the Sun Peaks Ski Resort.
Maitre d' / Server
Overlander Mountain Lodge
05.2021 - 10.2023
- I was responsible for overseeing daily operations, managing reservations and staff.
- Hiring and training new team members.
- Managing the wine program and ordering and inventory of Wine and Liquor.
- I also served in the dining room and worked the kitchen as was needed.
Server / Supervisor
Sawmill Prime Rib and Steak House
12.2012 - 05.2019
- Provide exceptional service for our guests.
- Supervise staff and manage daily operations as required.
- Worked BOH at the Leduc location during my last year of employment with the Sawmill group.
Education
High School Diploma -
J R Robson High School
Vermilion, ABSkills
Managing Reservations
Languages
English
Native or Bilingual
Industry Certifications
- Serving it Right Certification
- BC Wine Ambassador Level 2
- Peak Performer Peer Recognition
- Sun Peaks Grand Hotel
- Alberta Food Safety Certification
Timeline
Manager, Mantles Restaurant
Sun Peaks Grand Hotel
10.2023 - 07.2024
Maitre d' / Server
Overlander Mountain Lodge
05.2021 - 10.2023
Kitchen Manager / Cook
Shotz Family Sports Lounge
09.2018 - 09.2024
Server / Supervisor
Sawmill Prime Rib and Steak House
12.2012 - 05.2019
High School Diploma -
J R Robson High School