Youjin Kang
Burnaby
Summary
Goal-driven and enthusiastic worker with extensive experience in customer service and management. Highly skilled in customer engagement, problem resolution and excellent communication. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Giorgio Armani Counter Manager
Hudson's Bay Company, HBC
09.2023 - Current
- Develop and maintain clientele through walk-ins, telephone and messages.
- Handle different questions and concerns related to makeup, skincare and fragrances
- explain thoroughly about Neo credit card to customers and help them open new one
- maintain strong partnership with vendor to support business
Bobbi Brown Counter Manager
Nordstrom
09.2021 - 06.2023
- Provided excellent customer service by answering questions, providing recommendations and addressing complaints.
- Attracted new clients through brand promotion and sales marketing practices.
- Applied full-face makeup to clients for their special events, create new looks and to teach them.
- Reviewed and analyzed business performance on daily, monthly, and annual basis.
Waitress/Tip Bookkeeper
Sushi California Downtown
04.2021 - 10.2022
- Provided exceptional service to high volume of daily customers
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Kept track of daily sales, calculated tips for all the staff members and distributed to them.
Education
Diploma - Makeup Design For Film & Television
Vancouver Film School
Vancouver, BC04.2019
Diploma - Freelance Makeup
Blanche Macdonald Centre
Vancouver, BC03.2016
Skills
- Product Merchandising
- Customer Consultations
- Staff Management
- Attentive learner
- Goal Setting
- Excellent written and verbal communication
- Makeup Application
- Managing reservations
- Relationship building
- Organization
Timeline
Giorgio Armani Counter Manager
Hudson's Bay Company, HBC
09.2023 - Current
Bobbi Brown Counter Manager
Nordstrom
09.2021 - 06.2023
Waitress/Tip Bookkeeper
Sushi California Downtown
04.2021 - 10.2022
Diploma - Makeup Design For Film & Television
Vancouver Film School
Diploma - Freelance Makeup
Blanche Macdonald Centre
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