Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Michael Forrest

Toronto,ON

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience

Work History

Fitness Manager

Goodlife Fitness
01.2025 - Current
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Resolved any customer complaints or issues promptly and efficiently.
  • Provided excellent customer service to ensure client satisfaction.
  • Conducted regular performance reviews with staff members to provide feedback on job performance.

Specialty Services Manager

Movati Athletic
Richmond Hill, Ontario
04.2024 - 01.2025
  • Led the recruitment and hiring process for new service department staff.
  • Guided department employees on changes from management.
  • Coordinated with other departments to ensure timely resolution of customer inquiries.
  • Increase business month over month in speciality programs like Pilates Reformers
  • Help personal trainers reach personal goals
  • Deliver excellence customer service
  • Drive sales results

Assistant Fitness Manager

GoodLife Fitness
Brampton , Ontario
10.2022 - 04.2024
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Assisted with hiring, training and evaluating fitness instructors and personal trainers.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
  • Encouraged positive team dynamics amongst staff members through ongoing communication and feedback sessions.
  • Reach sales targets for club

Personal Trainer

Goodlife Fitness
01.2019 - 10.2022
  • Prepared individualized exercise programs by administering, tracking, and evaluating health history questionnaires and fitness assessments
  • Developed, implemented, and instructed variety of personal training and group training sessions for clients
  • Managed fitness equipment and supplies, including cleaning and sanitizing between client use

Regional Trainer

Sunglass Hut
01.2009 - 01.2019
  • Prepared training schedules for different departments and branches
  • Evaluated training program effectiveness and identified opportunities for improvements
  • Reinforced usage of corporate standard content while adhering to established learning models
  • Created positive working environment by frequently visiting stores in region to strategize and problem-solve critical issues
  • Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status
  • Delivered results using strategies such as role-playing, simulations and lectures
  • Achieved target results by enhancing and changing teaching strategies to maximize progress

Education

Diplomatoronto Film School
toronto
01.2005

BA - arts and film studies

Carelton University
ottawa
01.2004

Skills

  • Leadership
  • Physical conditioning
  • Strength training
  • Basic injury care
  • Critical thinking
  • Staff development
  • Culture development
  • Employee training and development
  • Coaching and mentorship
  • Customer service management
  • Personal trainer level 4

Certifications

  • DTS level 1
  • DTS lower back specialist
  • Exercise therapy
  • Pre script level 1
  • Eugene Tao conditioning
  • Eleiko Tactical training
  • DTS conditioning
  • Canfit pro
  • CPR
  • FEO: Pregnant & post Natal training
  • FEO: Programming Essential level 1&2

Timeline

Fitness Manager

Goodlife Fitness
01.2025 - Current

Specialty Services Manager

Movati Athletic
04.2024 - 01.2025

Assistant Fitness Manager

GoodLife Fitness
10.2022 - 04.2024

Personal Trainer

Goodlife Fitness
01.2019 - 10.2022

Regional Trainer

Sunglass Hut
01.2009 - 01.2019

Diplomatoronto Film School

BA - arts and film studies

Carelton University

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Michael Forrest