Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Forrest

Toronto,ON

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Fitness Manager

GoodLife Fitness
09.2024 - Current
  • Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
  • Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
  • Boosted membership sales by implementing targeted marketing strategies and hosting open house events.

Specialty Services Manager

Movati Athletic
04.2024 - 09.2024
  • Led the recruitment and hiring process for new service department staff.
  • Guided department employees on changes from management.
  • Coordinated with other departments to ensure timely resolution of customer inquiries.

Assistant Fitness Manager

GoodLife Fitness
01.2022 - 04.2024
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Assisted with hiring, training and evaluating fitness instructors and personal trainers.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
  • Encouraged positive team dynamics amongst staff members through ongoing communication and feedback sessions.
  • Reach sales targets for club

Personal Trainer

Goodlife Fitness
01.2019 - 04.2024
  • Prepared individualized exercise programs by administering, tracking, and evaluating health history questionnaires and fitness assessments
  • Developed, implemented, and instructed variety of personal training and group training sessions for clients
  • Managed fitness equipment and supplies, including cleaning and sanitizing between client use

Regional Manager

Sunglass Hut
01.2009 - 01.2019
  • Prepared training schedules for different departments and branches
  • Evaluated training program effectiveness and identified opportunities for improvements
  • Reinforced usage of corporate standard content while adhering to established learning models
  • Created positive working environment by frequently visiting stores in region to strategize and problem-solve critical issues
  • Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status
  • Delivered results using strategies such as role-playing, simulations and lectures
  • Achieved target results by enhancing and changing teaching strategies to maximize progress
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

Education

Diplomatoronto Film School
01.2005

BA - arts and film studies

Carelton University
01.2004

Skills

  • Leadership
  • Physical conditioning
  • Strength training
  • Basic injury care
  • Critical thinking
  • Staff development
  • Culture development
  • Employee training and development
  • Coaching and mentorship
  • Customer service management
  • Personal trainer level 4
  • Fitness programming

Certification

Canfit Pro

DTS level 1

Pre Script

Eugene Tao conditioning

Eleiko Tactical Training

Pre and Postnatal certified

Lower Back Specialist

DTS conditioning

DTS Hypertrophy

DTS Kettlebell

Exercise Therapy

Youth Coaching

Advanced Programming




Timeline

Fitness Manager

GoodLife Fitness
09.2024 - Current

Specialty Services Manager

Movati Athletic
04.2024 - 09.2024

Assistant Fitness Manager

GoodLife Fitness
01.2022 - 04.2024

Personal Trainer

Goodlife Fitness
01.2019 - 04.2024

Regional Manager

Sunglass Hut
01.2009 - 01.2019

BA - arts and film studies

Carelton University

Diplomatoronto Film School

Similar Profiles

CREATE PROFILE
Michael Forrest