Michael Finkle
Kelowna,Canada
Summary
Results-driven Assistant Manager at Landmark Cinemas, recognized for enhancing customer satisfaction and optimizing team productivity. Proficient in time management and task delegation, leading to improved service standards and operational success. Demonstrated leadership in staff training has contributed to heightened team performance and accuracy in inventory management. Aspires to leverage these skills further to drive continued growth within the organization.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Landmark Cinemas
West Kelowna, BC
06.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained records of all financial transactions for audit purposes.
- Performed daily deposits in accordance with bank policies and procedures.
- Trained new employees in policies and procedures.
- Maintained extensive knowledge in first aid, CPR and automated external defibrillators.
Cast Member
Landmark Cinemas
West Kelowna, BC
06.2022 - 06.2023
- Interacted with guests to entertain and create fun atmosphere.
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Monitored guest behavior to ensure safety protocols were followed throughout the facility.
- Organized, stocked and replenished merchandise following set standards.
- Performed daily operational tasks such as cash handling, stocking merchandise, and cleaning the theater.
- Ensured all areas of the theater were clean and presentable according to company standards.
- Inspected tickets before admission was granted to verify authenticity.
- Prepared beverages and served food to customers.
- Assisted guests with questions and concerns while providing exceptional customer service.
- Received deliveries from vendors, sorted them into inventory categories, and stocked shelves accordingly.
Manager
Take 5 Oil Change
Kelowna, Canada
08.2021 - 04.2022
- Served as a successful leader, promoting and achieving store success
- Encouraged employees to do their best, and increased store productivity immensely
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Served as an enthusiastic and knowledgeable Sales Associate in this fast paced work environment
- Distributed work loads effectively to employees to achieve quick, thorough and friendly service for all guests
- Maintained a high customer satisfaction environment, and helped and dealt with any questions or concerns with any of the various services offered
- Managing fleet accounts and ensuring complete inspection and correct information if provided for all fleet customers in a timely fashion.
Commercial Landscape Operator
Ricci maintenance
Kelowna, Canada
03.2021 - 09.2021
- Worked with commercial clientele on a regular basis
- Worked within teams to achieve success on several building projects, including commercial and residential structures
- Brought forth excellent attention to detail and precision
- Remained punctual, reliable, and adaptable
- Operated and maintained various pieces of equipment and vehicles
- Responsible for operation and delivery of equipment to and from work sites on a daily basis
- Ability to operate fifth wheel trailers and one ton dual rear wheel as well as three quarter ton vehicles
- Operation of skid-steers and loaders on a day to day basis.
Technician
Pennzoil Premium Oil change
Kelowna, Canada
04.2020 - 03.2021
- Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components
- Follow supervisors' instructions as to which parts to restore or replace and how much time the job should take
- Inspect parts for surface defects
- Adjust or align headlights, wheels, and brake systems
- Work under a designated time limit for completion of task, fastest turn around time as possible.
Education
High School Diploma -
Calgary Academy
06.2020
Highschool diploma -
Western Canada High school
06.2019
Skills
- Ability to Work Under Pressure Experienced
- Effective Time Management Experienced
- Communication and Collaboration Experienced
- Customer Service Expert
- Product and Service Knowledge
- Task Delegation
- Employee Scheduling
- Staff Training and Development
Personal Information
- Place of Birth: Calgary, Alberta
- Date of Birth: 03/13/02
- Driving License: Class 5
Extracurricular Activities
Sports & Extracurricular, Kelowna Sports & extracurricular, Western Canada High School Football program (2017-2019), Calgary Academy Basketball program (2020), Calgary Academy Soccer program (2020) Volunteer Work, Calgary Western Canada Highschool football program Coaching and training Jr football (2018-2019), Calgary Academy Brown bag Lunch program (2020)
References
References available upon request.
Timeline
Assistant Manager
Landmark Cinemas
06.2023 - Current
Cast Member
Landmark Cinemas
06.2022 - 06.2023
Manager
Take 5 Oil Change
08.2021 - 04.2022
Commercial Landscape Operator
Ricci maintenance
03.2021 - 09.2021
Technician
Pennzoil Premium Oil change
04.2020 - 03.2021
High School Diploma -
Calgary Academy
Highschool diploma -
Western Canada High school
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