Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
COURSES
Generic

JESSICA CANELA-ZAMUDIO

Kerman

Summary

Motivated and adaptable professional with experience in education, customer service, and retail management. Previously worked as an after-school tutor supporting student success, a courtesy clerk delivering efficient and friendly service, and an assistant manager at GNC, where I developed skills in sales, leadership, and team coordination. Proven ability to thrive in fast-paced environments and communicate effectively with diverse groups.

Overview

6
6
years of professional experience

Work History

Sales Coach and Assistant Manager

General Nutrition Center
05.2022 - Current
  • Sales Coaching & Team Development
  • Coach and mentor team members on sales techniques, product knowledge, and customer engagement strategies.
  • Conduct regular one-on-one training sessions to improve individual performance.
  • Lead by example by achieving personal sales and goals and delivering exceptional customer service.
  • Monitor and provide real-time feedback to team members.
  • Customer Service & Sales
  • Greet customers and assess their wellness goals to recommend appropriate products.
  • Maintain deep knowledge of GNC's full product range, including sports nutrition, vitamins, and wellness items.
  • Build strong customer relationships to encourage repeat business.
  • Handle customer concerns professionally and effectively.
  • Skills & Qualifications
  • Proven sales experience with a track record of meeting or exceeding goals.
  • Strong leadership and communication skills.
  • Knowledge of health, fitness, and nutritional products preferred.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Positive, goal-oriented mindset with a passion for helping others.

Courtesy Clerk

Smart & Final
05.2020 - 05.2021
  • Cashiering Duties
  • Operated point-of-sales (POS) system to process purchases, returns, and exchanges accurately.
  • Handled cash, credit, and digital payments while ensuring proper change and receipts.
  • Maintained a clean, organized, and efficient checkout area.
  • Promoted store specials and assisted customers with product inquiries.
  • Courtesy Clerk Duties
  • Assisted customers with bagging groceries and carrying items to vehicles when needed.
  • Maintained cleanliness of stores area including front end, aisles, and restrooms.
  • Collected shopping carts from the parking lot to ensure availability for incoming customers.
  • Stocked shelves and ensured product displays were neat, rotated, and well-presented.
  • Customer Service
  • Greeted every customer with a positive, helpful attitude.
  • Answered questions and provided assistance throughout the store.
  • Resolved minor customer concerns or directed them to management for further help.
  • Contributed to a friendly and welcoming environment for all shoppers.
  • Skills and Qualifications
  • Strong communication and customer service skills.
  • Dependable, punctual, and able to work both independently and as part of a team.
  • Comfortable working on feet for extended periods and performing physical tasks.
  • Ability to remain calm and courteous in fast-paced situations.

Academic Tutor

California Teaching Fellows Foundation
09.2019 - 05.2020
  • Key Responsibilities
  • Provided one-on-one and small-group tutoring in core subjects such as math, reading, and writing.
  • Supported classroom instruction by reinforcing concepts taught during the school day.
  • Adapted tutoring strategies to accommodate different learning styles and academic levels.
  • Maintained consistent communication with teachers and site coordinators about student progress.
  • Helped create a positive, inclusive, and encouraging learning environment.
  • Supervised and engaged students in enrichment and homework assistance activities during after-school programs.
  • Ensured students safety and followed all site procedures and CTFF expectations.
  • Skills and Qualifications
  • Strong understanding of K-12 academic standards and curriculum.
  • Excellent communication and interpersonal skills with students, staff, and peers.
  • Patient, adaptable, and culturally aware when working with diverse student populations.
  • Passionate about youth development, education equity, and student success.
  • Ability to manage time effectively and multitask in a dynamic school setting.

Education

Bachelors - Kinesiology, Exercise Science

California State University Fresno
08.2025

Associates - Kinesiology

Madera Community College
Madera, CA
12.2024

Kinesiology

Fresno City College
05.2023

Diploma - undefined

Kerman High School
06.2019

Skills

  • Leadership and Teamwork Experienced
  • Microsoft Excel Experienced
  • Effective Time Management Expert
  • Problem Solving Experienced
  • Communication Experienced
  • Computer Skills Expert
  • Ability to Work in a Team Experienced
  • Ability to Work Under Pressure Experienced
  • Customer Service Expert
  • Ability to Multitask Experienced
  • Adaptability Experienced
  • Leadership Experienced
  • Teamwork Expert
  • Communication Skills Experienced
  • Time Management Expert

LANGUAGES

Spanish Native speaker
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Coach and Assistant Manager

General Nutrition Center
05.2022 - Current

Courtesy Clerk

Smart & Final
05.2020 - 05.2021

Academic Tutor

California Teaching Fellows Foundation
09.2019 - 05.2020

Kinesiology

Fresno City College

Diploma - undefined

Kerman High School

Bachelors - Kinesiology, Exercise Science

California State University Fresno

Associates - Kinesiology

Madera Community College

COURSES

  • CPR and AED certified Jan 2020 — January 2025 Fresno City College
  • Google Certified Aug 2018 — Jun 2019 Kerman High School

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JESSICA CANELA-ZAMUDIO