Michael Denoy
New Glasgow,NS
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
09.2022 - Current
- Supervises, coordinates, and schedules the activities of staff who prepare and serve food
- Helps maintain the standards for raw and finished products ensuring quality, service, speed, and cleanliness.
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Supervised employees and oversaw quality compliance with company standards for food and services
People Department Manager
McDonald's
06.2016 - 07.2022
- Demonstrated and reinforced the leadership behaviors and basic people minimums
- Led the department and training of all restaurant employees
- Conducted in-restaurant implementation of new products and procedures.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws
Education
Bachelor of Science - Accounting And Payroll
Eastern College
Halifax, NS02.2023
Bachelor of Science - Human Resources Development ManagementBusiness Administration
Sibugay Technical Institute Inc
Philippines2015
Skills
- Able to work under pressure and meet deadlines
- Able to work with others toward a team goal
- Able to direct and lead others to produce desired results
- Microsoft Office Suite, Excel, Word & PowerPoint
- Quick to learn new procedures and methods
- Well organized and efficient
Timeline
Shift Manager
McDonald's
09.2022 - Current
People Department Manager
McDonald's
06.2016 - 07.2022
Bachelor of Science - Accounting And Payroll
Eastern College
Bachelor of Science - Human Resources Development ManagementBusiness Administration
Sibugay Technical Institute Inc
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