Michael Cuenta
Vaughan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
JD Smith & Sons
02.2023 - 07.2024
- Generated all related paperwork and necessary information required for customer orders
- Enter customer orders to WMS (warehouse management system)
- Run stock reports, as required, to check for product availability
- Coordinated last-minute shipping requests with the traffic departments, expediting as necessary
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Confirm customer orders in the WMS
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enter and investigate all customer returns
- Enter, process, and confirm receipts in the WMS
- Make any inventory adjustments necessary
- Set up new items/product in the JD Smith system
- Run un-shipped Order reports as required
Marshal
Airfield Access Inc.
12.2020 - 08.2021
- Keeping a safe work environment for fellow work colleagues and passengers
- Marshal busses from Levels 1 and 2
- Having an efficient workflow
- Bring positivity to the workforce
- Enhanced public safety by conducting patrols and surveillance in assigned areas.
- Developed emergency management plans for various situations, increasing preparedness for potential crises.
Guest Services Representative
Chateau Le Parc
06.2018 - 08.2019
- Greeted guests upon arrival making them feel welcomed
- Monitored activities amongst guests and staff
- Received and did appropriate actions regarding complaints in the venue
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Material Handler
Kohl & Frisch Ltd
04.2016 - 09.2017
- Helped organize work stations, production, shipping & receiving
- Packed, wrapped and loaded skids with various team members
- RF Gun Scanner, assembly line, A-Frame knowledge
- Packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
Education
Diploma - Project Management
George Brown College
Toronto, ON08.2019
High School -
St. Elizabeth Catholic High School
06.2015
Skills
- Guest Service
- Customer service
- Data entry
- Packaging
- Shipping & Receiving
- Order Picking
- Warehouse Experience
- Leadership
- Excellent Written and Verbal Communication Skills
- Microsoft Office (Excel, Word, Project)
- Guest Relations Experience
- Persistent
- Outgoing
- Friendly
- Strong Written and Verbal Abilities
Languages
English
Willing To Relocate
- Toronto, ON
- Concord, ON
- Woodbridge, ON
Timeline
Customer Service Representative
JD Smith & Sons
02.2023 - 07.2024
Marshal
Airfield Access Inc.
12.2020 - 08.2021
Guest Services Representative
Chateau Le Parc
06.2018 - 08.2019
Material Handler
Kohl & Frisch Ltd
04.2016 - 09.2017
High School -
St. Elizabeth Catholic High School
Diploma - Project Management
George Brown College
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