Arielle Kim Meneses
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly and reliable Customer Service Representative offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chipotle Mexican Grill
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Luciano’s No Frills
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Administrative Aide III (Job Order)
Western Visayas Medical Center
11.2019 - 11.2022
- Responsible on encoding all data that needs organizing and recording, and confirm that entered data accurately aligns with original documentation, handling reports on Covid-19 Patients, and ensuring that incoming call are answered in a timely manner
- Executed record filing system to improve document organization and management.
- Carrying out additional task and responsibilities as designated by the immediate supervisor.
Management Trainee
Red Ribbon – SM City Iloilo
02.2019 - 07.2019
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty and knowledge to promote culture of company.
Front Office Clerk
22WL2 Hostel and INN
02.2014 - 04.2018
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Responsible in operating an open house view appointment.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Education
HMT8G – Hospitality – Hotel and Resort Management Co-op -
Fanshawe College International Care Toronto Campus
06.2024
Bachelor of Science in Hotel and Restaurant Management major in Cruise Line Services -
St. Therese MTC Colleges, La Fiesta Site
04.2018
Skills
- Honest
- Focused
- Basic MS Office
- Customer Service
- Time Management
- Empathy and friendliness
- Cash Handling
- Guest service
- POS System Operation
Certification
- Training Certificate on English Language Proficiency TESDA
- Certificate of Completion in 100 hours On the Job Training on Housekeeping Department at Richmonde Hotel Iloilo
- Certificate of Completion in 200 hours On the Job Training on Front Office Department at 22WL2 Hostel and Inn
- Smart Serve Certified
Languages
English
Professional Working
Chinese (Mandarin)
Elementary
Certification
Smart Serve Certified
Additional Information
Energetic, Friendly, and motivated person with 4 years’ experience in a Family Business Hostel and Inn as a Front Desk Clerk, 5 months experience in a Fast food chain as a Management Trainee, 3 years’ experience in a Government Hospital as an Administrative aide, Currently working in a Grocery Store and a Restaurant as a Cashier. I am a hardworking person, diligent, punctual and reliable with communication and computer skills.
Timeline
Customer Service Representative
Chipotle Mexican Grill
08.2023 - Current
Customer Service Representative
Luciano’s No Frills
01.2023 - Current
Administrative Aide III (Job Order)
Western Visayas Medical Center
11.2019 - 11.2022
Management Trainee
Red Ribbon – SM City Iloilo
02.2019 - 07.2019
Front Office Clerk
22WL2 Hostel and INN
02.2014 - 04.2018
HMT8G – Hospitality – Hotel and Resort Management Co-op -
Fanshawe College International Care Toronto Campus
Bachelor of Science in Hotel and Restaurant Management major in Cruise Line Services -
St. Therese MTC Colleges, La Fiesta Site
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