Michael Connolly
Orangevale
Summary
Dynamic professional with a strong background in restaurant management. Skilled in decision-making, time management, and developing high-performing teams. Committed to elevating customer experiences and operational efficiency to drive business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
West of Chicago Restaurants
Sacramento, CA
03.2018 - Current
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in offsite events and deliveries for charity and guest outreach.
- Worked to improve flow and quality of food to guest through heightened focus on kitchen and service.
Server
Hawks
Granite Bay, CA
01.2017 - 02.2018
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables simultaneously, maintaining attention to detail under pressure.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
Server
The Yard House
Roseville, CA
06.2011 - 01.2013
- Implemented upselling techniques, contributing to increased average check totals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Education
High School Diploma -
Bella Vista Highschool
Fair Oaks, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
Certification
CA Food Manager certificate
Responsible Beverage Service Certificate
Timeline
Manager
West of Chicago Restaurants
03.2018 - Current
Server
Hawks
01.2017 - 02.2018
Server
The Yard House
06.2011 - 01.2013
High School Diploma -
Bella Vista Highschool