Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Keith Butler

Janetville,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I have won the TTC customer service award on 3 occasions. 1995, 2013, and TTC pandemic customer service award in 2021.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

LCBO
12.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Was responsible for stocking shelves and maintaining general appearance of the store floor.
  • Worked cash register when required.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Turf Maintenance

Wooden Sticks Golf Course
04.2023 - 11.2023
  • Operated triflex machine to cut the putting greens and RTS 900 fairway roller for daily maintenance.
  • Repaired divots and ball marks after golfers use to ensure a clean playable golf course.
  • Performed customer service as required.

Heavy Rail Instructor

Toronto Transit Commision
03.1994 - 03.2023
  • Applied my skills and knowledge, to help advance existing and new employees of various positions, to learn both hands on, and a classroom environment to operate safely and efficiently revenue trains utilized by the TTC.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Truck Driver

The City of North York
03.1993 - 10.1993
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.

Education

Emerging Leaders -

Toronto Transit Commision
02.2017

Adult Learning -

Seneca College
North York, ON
12.2016

High School Diploma -

Brother Edmund Rice
Toronto, ON
06.1987

Skills

  • Instructor Support
  • Instructor Mentoring
  • Instructor Coaching
  • Instructor Selection
  • Supervisor
  • Train Operator

Accomplishments

    I have received 15 letters to file for perfect attendance over my 29 year career at TTC.

    I appeared on page 2 of the Toronto Sun for customer service excellence.

    I have received numerous commendations from both customers, and fellow employees.

Hobbies

I try to golf up to two times a week. I fish everyday from spring to fall, and exercise everyday.

Timeline

Customer Service Representative

LCBO
12.2023 - 01.2024

Turf Maintenance

Wooden Sticks Golf Course
04.2023 - 11.2023

Heavy Rail Instructor

Toronto Transit Commision
03.1994 - 03.2023

Truck Driver

The City of North York
03.1993 - 10.1993

Emerging Leaders -

Toronto Transit Commision

Adult Learning -

Seneca College

High School Diploma -

Brother Edmund Rice

Similar Profiles

CREATE PROFILE
Keith Butler