Darlene Tremblay

Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.

Microsoft 365 Level 2 February 2025

Microsoft 365 Level 3 March 2025

Microsoft 365 Advanced March 2025

Introduction to Accounting March 2025

• Managed in the medical industry
• Responded to many customer inquiries each day.
• Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
• Responded to many customer inquiries each day.
• Increased office productivity 75% by implementing numerous process improvements.
• Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
• Managed inventory and office budgeting for supplies for busy office of 10 employees.
• Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
• Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
• Data Entry - Reviewed and updated client correspondence files and scheduling database.