Michael Bray
Pre-law Student
Calgary,AB
Summary
As a pre-law student at the University of Calgary with a GPA of 3.9/4.0, I offer a unique blend of strong interpersonal skills, administrative experience, and expertise in hardware and software repair. Eagar to secure a part-time position that complements my studies, with the intent to alleviate the financial responsibilities associated with the pursuit of education.
Overview
5
5
years of professional experience
Work History
Independent Contractor
Fort McMurray Public School District
09.2022 - 09.2024
- Provided full-time technical-related contract work for the public school district of Fort McMurray, encompassing sixteen schools.
- Repaired various brands of hardware and software-related issues, and the installation of new systems within schools.
- My excelled performance in this unique position saved the public school division a significant amount in third-party repair costs.
- Gathered, organized and input information into a digital database.
- Collaborated effectively with cross-functional teams, resulting in successful project completion.
- Managed and introduced FMPSD technology to their management software.
Customer Service
Loblaws
04.2019 - 04.2021
- Generated repeat business through exceptional customer service.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Developed customer service scorecards to measure customer service performance.
- Memorized over two hundred different item codes, enhancing job efficiency and achieving the highest IPM rate, coupled with outstanding customer feedback.
Education
Bachelor of Arts - Political Science
University of Calgary
Calgary, AB04.2027
Skills
Client Relationship Building
Customer Support
Problem-Solving
Deadline Adherence
Workload Management
Computer Literacy
Confidentiality
Languages
English
Native or Bilingual
Hobbies
In my spare time, you can most likely find me in the gym lifting weights or running the treadmill.
Timeline
Independent Contractor
Fort McMurray Public School District
09.2022 - 09.2024
Customer Service
Loblaws
04.2019 - 04.2021
Bachelor of Arts - Political Science
University of Calgary
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