Michael Bertrand
Azusa
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
5
5
years of professional experience
Work History
After-School Program Leader
Aveson School of Leaders
08.2024 - Current
- Developed and implemented lesson plans tailored to diverse age groups and interests.
- Led group discussions to encourage participation and foster a sense of community.
- Trained new staff on program protocols, ensuring adherence to safety standards and best practices.
- Monitored student safety while conducting indoor or outdoor activities.
- Created fun, age-appropriate activities for school-age children.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
Recreation Assistant
City Of Pasadena
05.2023 - 08.2023
- Facilitated communication between participants and program leaders to ensure smooth operations.
- Collaborated with team members to develop creative programming ideas and events.
- Maintained accurate records of attendance and participant feedback for continuous improvement.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Performed light custodial duties to provide clean and inviting facilities.
Retail Worker
Full Circle Home
08.2022 - 11.2022
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced retail environment.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Worker
Goodwill
08.2021 - 10.2021
- Maintained store organization by restocking shelves and arranging displays effectively.
- Conducted inventory checks, identifying discrepancies and reporting issues promptly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Grocery Stocker
Grocery Outlet
09.2020 - 11.2020
- Maintained cleanliness and safety standards in storage areas and sales floors.
- Supported customer inquiries by providing product information and locating items.
- Adapted quickly to changing priorities while managing multiple tasks effectively.
- Participated in training sessions to enhance knowledge of store policies and procedures.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Lifeguard
City Of Pasadena
06.2020 - 08.2020
- Conducted regular equipment checks for maintenance and cleanliness.
- Communicated effectively with team members to maintain operational efficiency.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
No Degree -
Pasadena City College
Pasadena, CA03-2026
High School Diploma -
John Muir High School
Pasadena, CA06-2024
Skills
Time Management
Leadership
Problem solving
Teamwork
Timeline
After-School Program Leader
Aveson School of Leaders
08.2024 - Current
Recreation Assistant
City Of Pasadena
05.2023 - 08.2023
Retail Worker
Full Circle Home
08.2022 - 11.2022
Retail Worker
Goodwill
08.2021 - 10.2021
Grocery Stocker
Grocery Outlet
09.2020 - 11.2020
Lifeguard
City Of Pasadena
06.2020 - 08.2020
No Degree -
Pasadena City College
High School Diploma -
John Muir High School
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