Keri-Jo Pitts
Breadalbane,NB
Summary
Dedicated professional with strong customer service and communication skills. Experienced in problem-solving and conflict resolution, ensuring a positive experience for clients and students.
Overview
9
9
years of professional experience
Work History
After-School Program Leader
Martime Mad Science
Dartmouth, Nova Scotia
05.2017 - 06.2018
- Led engaging science activities for students in after-school sessions.
- Organized materials and supplies to facilitate hands-on experiments and projects for students.
- Supervised students to ensure a safe and productive learning environment.
- Communicated program updates and student progress to parents to foster engagement and support.
- Maintained inventory of educational resources and equipment to ensure availability for program activities.
- Received payments from customers for services rendered.
- Maintained accurate records of customer payments and account status.
Virtual Customer Service Agent
Thing 5
St. George, New Brunswick
02.2015 - 04.2016
- Provided product information and support to improve customer experience and satisfaction scores.
- Processed payments, refunds, exchanges, and cancellations efficiently to ensure timely resolution for customers.
- Assisted customers in creating, modifying, and cancelling hotel reservations to meet their travel needs.
Restaurant Waiter
Tim Hortons
St. George , NB
07.2014 - 02.2015
- Delivered exceptional customer service in high-pressure restaurant setting, contributing to positive dining experiences.
- Maintained cleanliness and organization of dining area, enhancing guest comfort and satisfaction.
- Handled cash transactions and processed payments with precision.
- Maintained knowledge of menu items to provide informed recommendations to guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Addressed and resolved customer complaints effectively, ensuring adherence to company policy and promoting customer loyalty.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Took accurate food and drink orders, using a POS ordering software system.
Office Assistant
Northern Store
Arctic Bay, Nunavut
11.2013 - 06.2014
- Managed front desk operations and maintained a welcoming environment for customers.
- Assisted in inventory management, organizing stock for quick access.
- Handled customer inquiries and provided accurate information on products and services.
- Processed transactions at cash register, ensuring accuracy and attention to detail.
- Supported administrative tasks, including filing documents and scheduling appointments.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Maintained confidentiality of sensitive information and documents.
Substitute Teacher, K-12
Inuujaq School
Arctic Bay, Nunavut
11.2013 - 06.2014
- Engaged students across various grade levels with interactive lessons that fostered participation and learning.
- Maintained safe and orderly classroom environment, promoting positive behavior among students.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided insightful feedback to teachers on student behavior and performance, facilitating informed instructional decisions.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
Personal Childcare Provider
Private
St. George , NB
06.2011 - 11.2013
- Provided daily supervision and care for children in a home setting.
- Developed engaging educational activities tailored to children's interests and ages.
- Ensured a safe and clean environment for children during playtime and meals.
- Communicated effectively with parents about children's progress and daily routines.
- Administered basic first aid and managed minor injuries or health issues promptly.
- Maintained structured schedules for naps, meals, and recreational activities consistently.
- Disciplined children in accordance with parents' instructions while maintaining a calm demeanor.
- Assisted in preparing meals for children and maintained a clean, organized kitchen area.
Quality Assurance Agent
Cloud 5
St.George , NB
06.2010 - 06.2011
- Coached agents with how to improve the customer service quality of their calls.
- Assisted agents in meeting their monthly metrics
- I also assisted in implementing a new call flow chart for the Universal Account
- Supported trainer with floor duties for new agents joining the account.
- Assisted with cutover project for Loews account at Cloud 5.
Virtual Receptionist
Thing 5
St.George , NB
06.2009 - 06.2010
- Assisted guests with inquiries regarding room availability and rates.
- Facilitated special requests and preferences to improve guest satisfaction.
- Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
- Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
- Applied discounts, noted special requests and updated reservations based on communications with customers.
- Executed payment processing for customers using credit cards, cash, or bank transfers.
- Utilized hotel management software for accurate reservation processing.
- Maintained updated knowledge of hotel policies and local attractions for guest guidance.
- Promoted room upgrades, contributing to hotel revenue growth.
Education
Diploma - Paralegal Studies
Oulton's College
Moncton, NB08-2007
High School Diploma -
Fundy High School
St. George, NB06-2006
Some College (No Degree) - Arts Education
University of New Brunswick
Saint John, NBSome College (No Degree) - Arts Education
University of New Brunswick
Fredericton, NBSkills
- Lesson planning
- Classroom management
- Activity organization
- Student supervision
- Parent communication
- Customer service
- Payment processing
- Record keeping
- Data entry
- Inventory management
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Assessment and evaluation
Timeline
After-School Program Leader
Martime Mad Science
05.2017 - 06.2018
Virtual Customer Service Agent
Thing 5
02.2015 - 04.2016
Restaurant Waiter
Tim Hortons
07.2014 - 02.2015
Office Assistant
Northern Store
11.2013 - 06.2014
Substitute Teacher, K-12
Inuujaq School
11.2013 - 06.2014
Personal Childcare Provider
Private
06.2011 - 11.2013
Quality Assurance Agent
Cloud 5
06.2010 - 06.2011
Virtual Receptionist
Thing 5
06.2009 - 06.2010
Diploma - Paralegal Studies
Oulton's College
High School Diploma -
Fundy High School
Some College (No Degree) - Arts Education
University of New Brunswick
Some College (No Degree) - Arts Education
University of New Brunswick