Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Micah Filiault

Stoney Point

Summary

Dynamic Insurance Advisor and Sales Associate with a proven track record at Desjardins Insurance and Easyhome. Excelled in policy analysis and customer service, enhancing client satisfaction through personalized solutions. Skilled in client needs analysis and relationship building, significantly improving customer engagement without specifying numerical achievements.

Overview

19
19
years of professional experience

Work History

Insurance Advisor

Desjardins Insurance
10.2009 - Current
  • Educated clients on insurance policies and procedures.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Analyzed customer needs to provide customized insurance solutions.
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.

Sales Associate

Easyhome
12.2005 - 10.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Harrow District High School
Harrow, ON

Skills

  • Goal-oriented mindset
  • Policy analysis
  • Claims management
  • Client needs analysis
  • Customer service

Languages

English
Elementary

Timeline

Insurance Advisor

Desjardins Insurance
10.2009 - Current

Sales Associate

Easyhome
12.2005 - 10.2009

High School Diploma -

Harrow District High School

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Micah Filiault