Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Micah Calder

Calgary,AB

Summary

Dynamic professional with a proven track record at Enterprise Mobility, excelling in relationship building and business management. Leveraged motivational leadership and customer engagement skills to enhance client satisfaction and drive sales. Achieved significant improvements in operational efficiency and customer service standards, demonstrating a keen ability to manage and communicate effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Management Assistant

Enterprise Mobility
10.2023 - Current
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Drove sales and customer service while assisting guests with rental services.

Management Trainee

Enterprise Mobility
01.2023 - 10.2023
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Gained knowledge of company policies, protocols and processes.
  • Improved management skills by participating in rigorous training programs and workshops.
  • Used company reports to analyze sales, gross profit and inventory activities.

Return Agent

Enterprise Mobility
11.2021 - 12.2022
  • Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
  • Communicated effectively with management and other departments to address any inventory or maintenance concerns.
  • Supported sales initiatives by offering additional services or upgrades when appropriate during the return process.
  • Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.

Auto Detailer

Enterprise Mobility
09.2020 - 11.2021
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.

Wardrobe Consultant

Moore's Clothing for Men and Formal Wear
05.2019 - 02.2020
  • Increased client confidence with expert styling advice, ensuring they felt comfortable and stylish at all times.
  • Enhanced client satisfaction by providing personalized shopping experiences tailored to individual needs and preferences.
  • Assisted clients with special event styling, ensuring they looked polished and well-dressed for important occasions.
  • Successfully managed multiple projects simultaneously, consistently meeting deadlines and exceeding client expectations.

Sales Associate

Moore's Clothing for Men and Formal Wear
11.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Arts - Business Administration

Ambrose University College
Calgary, AB
05-2023

Skills

  • Relationship building
  • Customer engagement
  • Client relationships
  • Business management
  • Motivational leadership
  • Business communications

Languages

English
Native or Bilingual
Arabic
Limited Working

Certification

  • Executive Coaching Certificate, IAP Career College, May 2023

Timeline

Management Assistant

Enterprise Mobility
10.2023 - Current

Management Trainee

Enterprise Mobility
01.2023 - 10.2023

Return Agent

Enterprise Mobility
11.2021 - 12.2022

Auto Detailer

Enterprise Mobility
09.2020 - 11.2021

Wardrobe Consultant

Moore's Clothing for Men and Formal Wear
05.2019 - 02.2020

Sales Associate

Moore's Clothing for Men and Formal Wear
11.2018 - 05.2019

Bachelor of Arts - Business Administration

Ambrose University College

Similar Profiles

CREATE PROFILE
Micah Calder