Amberlin Gefrom
Santee
Summary
Well-organized administrative professional experienced in office support. Effectively coordinate documents, records and resources to maintain smooth daily operations. Quick learner. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate with staff to accomplish daily office goals.
Knowledgeable Management Assistant with strong background in supporting senior management through efficient administrative operations. Demonstrated ability to streamline office processes and enhance productivity. Proven track record in managing schedules and coordinating events.
Overview
20
20
years of professional experience
Work History
Management Assistant
General Atomics Aeronautical Systems Inc.
Poway, CA
12.2022 - Current
- Coordinated project schedules and facilitated communication among cross-functional teams.
- Streamlined administrative processes to enhance operational efficiency and workflow management.
- Managed executive calendars, ensuring optimal scheduling of meetings and travel arrangements.
- Developed and maintained comprehensive filing systems for confidential documents and reports.
- Designed and updated SharePoint pages to enhance interdepartmental collaboration and improve user experience for the business meal application.
- Coordinated with stakeholders to ensure successful planning and execution of company events.
- Coordinated development and submission of purchase requisitions and required forms to support employee contract and network access renewal processes.
- Coordinated submission of IT support tickets, addressing concerns related to computers, phones, and software needs for department.
Office Coordinator
Braces San Diego
San Diego, CA
07.2020 - 11.2022
- Greeting patients/providing customer service.
- Ensuring timely check in for appointments.
- Answer incoming calls and provide customer service.
- Communicate patient concerns/questions to the dental assistants, office manager and the Doctor.
- Email new patient forms, manage incoming digital patient forms, check forms for accuracy and compliance.
- Import forms into Edge system and create a new patient chart.
- Communicate with new patient(s) to schedule new patient exams.
- Manage and monitor monthly patient/appointment reports.
- Gather patient insurance forms and verify benefit eligibility.
- Create orthodontic treatment quotes and email to patient.
- Daily office cleaning including sanitizing all common surface areas, patient restroom and office breakroom.
- Ordering, arranging and delivering thank you baskets to referring dental offices.
- Assist with planning and executing office parties.
Office Manager/Administrative Assistant
Truvian Sciences
San Diego, CA
11.2019 - 04.2020
- Maintained the company kitchen, which included ordering and stocking coffee, snacks and supplies.
- Additionally, I was charged with maintaining the overall cleanliness and sanitization of the kitchen.
- Maintained and organized supplies for conference rooms which included assisting with the set up and take down of equipment and food for board meetings and interviews.
- Assisted with overall cleanliness and sanitization of the conference rooms.
- Assisted with maintaining Executives calendars.
- Assisted Executives as needed.
- Assisted with company recruiting, which included the following: communicating with candidates and hiring managers.
- Coordinating schedules between candidates and hiring managers for phone and in person interviews.
- Acquired feedback from interviews and created a report to input into candidate's profile.
- Assisted with the scheduling and set up for company holiday parties and company meetings.
Marina Office Supervisor
Marriott International, Inc
San Diego, CA
10.2017 - 08.2019
- As the Supervisor of the Marina office for the San Diego Marriott Marquis and Marina my job duties included: Managing the employees schedules and checking the time clock daily to assure their punches registered accurately, approving and managing time off requests and posting the schedules weekly.
- Managing and verifying guest accounts/boat slips in the Marina, delegating tasks to the administrative team, ordering office and marina operating supplies, paying vendors, creating expense reports, attending labor and hotel event meetings.
- I have 12 years of experience in providing customer service to guests in person and over the phone, which included:.
- Addressing guest concerns with billing and dock maintenance.
- Networking with Boat Brokers and Dock Masters from other Marina's to provide assistance for their clients and Marina guests.
- Filling vacant slips in the marina, processing applications in person or over the phone and preparing new guest contracts.
- Coordinating appointments for new guests to sign their contract and discuss all policies and all other relevant information.
- Assist the billing department in rectifying delinquent accounts.
- As the marina office Supervisor I was responsible for establishing a positive and friendly experience for a new guest.
- It was my job to make sure our team was consistent in providing the Marriott brand of brilliant service to all of our customers.
Senior Administrative Assistant
Marriott International, Inc
San Diego, CA
06.2014 - 05.2017
- As the Senior Administrator I was responsible delegating and overseeing projects to our team.
- Managing guest accounts which included obtaining confidential required documents for guest accounts.
- Overseeing the marina renovation, which included moving boats to different slips throughout the marina.
- Solving guest concerns or problems in the marina without supervision.
Marina Office Coordinator
Marriott International, Inc
San Diego, CA
06.2008 - 06.2014
- Providing customer service to our marina guests via telephone and in person.
- Taking reservations.
- Obtaining required paperwork for guest accounts and properly maintaining the guests files.
- Checking in and verifying credentials for vendors and issuing security badges.
- Keeping and maintaining vendor insurance and business tax certificates.
Administrative Assistant
Water and Power Technologies
Salt Lake City, UT
01.2006 - 05.2008
- Answering phones, providing customer service.
- Assisting clients and vendors walking in to the office.
- Processing mail.
- Creating and mailing invoices.
Education
Associate of Science - Communications
Utah Valley University
Orem, UT06-2006
Skills
- Decision Making
- Team Building
- Team Management and Supervision
- Recruitment and Hiring
- Schedule Coordination
- Methodical and Organized
- Employee Motivation and Discipline
- Confidence and Drive
- Honesty and Integrity
- Leadership and Change Management
- Diligent Follow Through
- Friendly and Relatable
- Adaptable and Resilient
- Verbal and Written Communication
- Multitasking and Prioritization
- Delegation and Work Assignment
- Microsoft Office
- Customer service (10 years)
- Typing (10 years)
- Scheduling (10 years)
- Office management (3 years)
- Microsoft excel (10 years)
- Relationship building
Additional Information
Marriott Voyage: Leadership and Development program (completed October 2017)
Timeline
Management Assistant
General Atomics Aeronautical Systems Inc.
12.2022 - Current
Office Coordinator
Braces San Diego
07.2020 - 11.2022
Office Manager/Administrative Assistant
Truvian Sciences
11.2019 - 04.2020
Marina Office Supervisor
Marriott International, Inc
10.2017 - 08.2019
Senior Administrative Assistant
Marriott International, Inc
06.2014 - 05.2017
Marina Office Coordinator
Marriott International, Inc
06.2008 - 06.2014
Administrative Assistant
Water and Power Technologies
01.2006 - 05.2008
Associate of Science - Communications
Utah Valley University