Micaela Cortez
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
13
13
years of professional experience
Work History
Health Care Aide
Alberta Health Services
01.2018 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept accurate records of patients' care, condition, and progress.
Support Staff Member
Scope
01.2012 - 02.2021
- Attended training sessions to stay updated on procedures and services.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Followed up with customers to verify satisfaction and address outstanding concerns.
Food and Beverage Attendant
Smitty's Restaurant
08.2013 - 06.2014
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Fast Food Worker
Dairy Queen
03.2011 - 12.2011
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
Education
Certificate of Health Care Aide - Health Care Aide
NorQuest College
Edmonton, AB10.2019
High School Diploma -
Holy Redeemer Catholic Junior/Senior High School
Edson, AB03.2012
Skills
- Condition Monitoring
- Patient-Focused Care
- Transporting Patients
- Mobility Assistance
- Light Housekeeping
- Trustworthy Companion
- Verbal Communication
- Multitasking Abilities
- Health and Safety Compliance
Languages
English
Referrals
Kristine Rigor
1(587)438-9371
Emily Napoles
1(780)712-5276
Timeline
Health Care Aide
Alberta Health Services
01.2018 - Current
Food and Beverage Attendant
Smitty's Restaurant
08.2013 - 06.2014
Support Staff Member
Scope
01.2012 - 02.2021
Fast Food Worker
Dairy Queen
03.2011 - 12.2011
Certificate of Health Care Aide - Health Care Aide
NorQuest College
High School Diploma -
Holy Redeemer Catholic Junior/Senior High School
Similar Profiles
Shawna ButlerShawna Butler
Administrative Support Assistant III at Alberta Health Services - Alberta Public Health NGAdministrative Support Assistant III at Alberta Health Services - Alberta Public Health NG
Nerissa DauloNerissa Daulo
Environmental Services II at Alberta Health Services University of AlbertaEnvironmental Services II at Alberta Health Services University of Alberta
Brenda BaltimoreBrenda Baltimore
Temporary Clinical Supervisor at Alberta Health Services / Recovery AlbertaTemporary Clinical Supervisor at Alberta Health Services / Recovery Alberta
FREDERICK PahanonotFREDERICK Pahanonot
Environmental Services II at Alberta Health Services - University of Alberta HospitalEnvironmental Services II at Alberta Health Services - University of Alberta Hospital
George CalaroGeorge Calaro
Resident Care Aide/ Health Care Aide at Intercare Corporate Group- Chinook Care CentreResident Care Aide/ Health Care Aide at Intercare Corporate Group- Chinook Care Centre