Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mia Tamindzija

Waterloo

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Restaurant Server

Browns Social House
09.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Customer Service Representative

Horseshoe Bay Rentals
02.2024 - 08.2024
  • Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
  • Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
  • Developed strong relationships with local vendors to secure competitive pricing on maintenance and repair services.

Teaching Assistant

Brook Hill International School
01.2024 - 08.2024
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.

Administrative Assistant

Brook Hill International School
09.2023 - 01.2024


  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained inventory of office supplies and placed orders.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Assistant Store Manager

Stokes
09.2021 - 12.2023
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

Bachelor of Arts (Honours) - Social Sciences

McMaster University
Hamilton, ON
06-2023

Skills

  • Guest service
  • Customer satisfaction
  • Organization
  • Exceptional communication
  • Client relations
  • Problem resolution
  • Team leadership
  • Strategic planning
  • Goal setting
  • Workforce management
  • Office Administration

Languages

English
Native or Bilingual
Serbian
Full Professional

Timeline

Restaurant Server

Browns Social House
09.2024 - Current

Customer Service Representative

Horseshoe Bay Rentals
02.2024 - 08.2024

Teaching Assistant

Brook Hill International School
01.2024 - 08.2024

Administrative Assistant

Brook Hill International School
09.2023 - 01.2024

Assistant Store Manager

Stokes
09.2021 - 12.2023

Bachelor of Arts (Honours) - Social Sciences

McMaster University

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Mia Tamindzija