Mia Stanley
Windsor,ON
Summary
Dynamic manager with a proven track record at M & M Concessions, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and performance management. Skilled in staff training and strategic planning, fostering a collaborative culture that drives engagement and productivity. Committed to creating safe and organized work environments.
Overview
6
6
years of professional experience
Work History
Manager
M & M Concessions
09.2023 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Program Assistant
Can Skate Canada
11.2018 - 03.2023
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of skating program and associated activities.
- worked effectively and professionally with kids.
Cashier
Fresh.co
05.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
McDonalds
06.2020 - 04.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Cardinal Carter Secondary School
Leamington, ON06-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Performance management
- Shift scheduling
- Conflict resolution
Timeline
Manager
M & M Concessions
09.2023 - 03.2025
Cashier
Fresh.co
05.2021 - 03.2022
Cashier
McDonalds
06.2020 - 04.2021
Program Assistant
Can Skate Canada
11.2018 - 03.2023
High School Diploma -
Cardinal Carter Secondary School
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