Summary
Overview
Work History
Education
Skills
Timeline
Manager

Mia Stanley

Windsor,ON

Summary

Dynamic manager with a proven track record at M & M Concessions, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and performance management. Skilled in staff training and strategic planning, fostering a collaborative culture that drives engagement and productivity. Committed to creating safe and organized work environments.

Overview

6
6
years of professional experience

Work History

Manager

M & M Concessions
09.2023 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Program Assistant

Can Skate Canada
11.2018 - 03.2023
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of skating program and associated activities.
  • worked effectively and professionally with kids.

Cashier

Fresh.co
05.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Cashier

McDonalds
06.2020 - 04.2021
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Cardinal Carter Secondary School
Leamington, ON
06-2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Cross-functional teamwork
  • Performance management
  • Shift scheduling
  • Conflict resolution

Timeline

Manager

M & M Concessions
09.2023 - 03.2025

Cashier

Fresh.co
05.2021 - 03.2022

Cashier

McDonalds
06.2020 - 04.2021

Program Assistant

Can Skate Canada
11.2018 - 03.2023

High School Diploma -

Cardinal Carter Secondary School
Mia Stanley