- Travel
- Friends and family
- Soccer
- Pilates
- F1
Mia Politi
LaSalle,ON
Summary
At Nico Taverna, I excelled as a Fine Dining Server, enhancing guest satisfaction through exceptional service. Skilled in POS operations and with a flair for Instagram marketing, I significantly contributed to a polished dining experience and team performance. My strong communication and detail-oriented approach drove repeat business and streamlined operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Nico Taverna
06.2020 - Current
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales-driven.
- Managed sections for smooth flow of guests and orders.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
- Streamlined communication between kitchen and floor staff, ensuring timely delivery of orders and hot food.
- Processed credit, debit, and cash transactions accurately and efficiently, ensuring smooth and secure payment processing while providing excellent customer service.
- Answered phone calls professionally, assisting customers with reservations, cancellations, and inquiries about the restaurant, while providing accurate information.
- Assisted with the restaurant’s social media presence by creating engaging content and promoting special events. Designed detailed wedding brochures for Nico Taverna, featuring high-quality images, menu options, and contact information to attract potential venue clients.
Education
Advanced Diploma - Business Administration Marketing
St. Clair College
04-2027
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Adaptive learning
- Relationship building
- Instagram marketing
Certification
- Smart Serve Ontario- Smart Serve Certificate
Interests
Timeline
Fine Dining Server
Nico Taverna
06.2020 - Current
Advanced Diploma - Business Administration Marketing
St. Clair College
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