Cara Ferlin
Peterborough,Ontario
Summary
Versatile server adaptable to proper communication in different situations, accommodating guest preferences, and applying restaurant standards. Can step into any foodservice role with ease. Over 9 years of customer service experience.
Overview
11
11
years of professional experience
Work History
Fine Dining Server
The Keg Steakhouse + Bar
03.2017 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Extensive team work experience to execute effective and efficient work.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server/Bartender
Hobarts Lighthouse
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Symposium Cafe Restaurant & Lounge
05.2016 - 09.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Journalism
Millbrook Times Newspaper
11.2015 - 03.2016
- Researched and gathered information to develop accurate and credible stories.
- Wrote, edited and produced stories for Internet and digital channels.
- Maintained up-to-date knowledge of current events and industry trends.
- Developed story ideas and conducted interviews with various people.
Front Desk Receptionist
Days Inn Hotel
07.2015 - 10.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelor of Theology - Cultural Engagement Studies
Master's College & Seminary
Peterborough, ON04.2021
Leadership Certificate - Theology
Briercrest College And Seminary
Caronport, SK04.2014
High School Diploma -
I.E. Weldon Secondary School
Lindsay, ON06.2013
Skills
- Sales Abilities
- Interpersonal skills
- POS System Operations
- Customer Service
- Upselling Skills
- Positive attitude
- Strong communication skills
- Team collaboration
- Transactions and Cash Handling
Languages
English
Native or Bilingual
Timeline
Server/Bartender
Hobarts Lighthouse
05.2024 - 09.2024
Fine Dining Server
The Keg Steakhouse + Bar
03.2017 - Current
Server
Symposium Cafe Restaurant & Lounge
05.2016 - 09.2016
Journalism
Millbrook Times Newspaper
11.2015 - 03.2016
Front Desk Receptionist
Days Inn Hotel
07.2015 - 10.2015
Bachelor of Theology - Cultural Engagement Studies
Master's College & Seminary
Leadership Certificate - Theology
Briercrest College And Seminary
High School Diploma -
I.E. Weldon Secondary School
Hobbies
Socializing, reading, walking my dog, home renovations, and family time.