Mia Montalbano
Petaluma
Summary
I am still attending petaluma high school and planning to graduate in June. I love working with people and in customer service.
Overview
2
2
years of professional experience
Work History
Active Wellness Center
Erica Johnson
07.2024 - Current
- Organized and signed members up for classes
- Trained new staff members in customer service techniques and gym operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Hostess
Katie LaFranchi
05.2023 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Petaluma High School
Petaluma 06-2025
Skills
- Being sociable towards guests
- Guest complaint resolution
- Seating coordination
Timeline
Active Wellness Center
Erica Johnson
07.2024 - Current
Hostess
Katie LaFranchi
05.2023 - 11.2023
High School Diploma -
Petaluma High School
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