Ben Gundrum
Guelph,ON
Summary
Highly sociable and articulate individual dedicated to developing experience in the brewing industry. Passionate about building a friendly and encouraging work environment, and in the pursuit of quality work, ensuring the cultivation of workplace positivity and dedication.
Overview
10
10
years of professional experience
Work History
Host/Expeditor
Baker Street Station
11.2023 - Current
- Take reservations and to-go orders by phone, answering customer questions, and informing of accurate wait times.
- Supporting servers, food runners, and bussers with keeping dining area ready for every guest.
- Answering customer questions about hours, seating, and menu information.
- Working with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greet customers warmly upon arrival and providing friendly and warm presence throughout dining experience.
- Deliver correct food items to tables according to order documentation.
Server/Retail Sales Associate (Summer Position)
Three Sheets Brewing
05.2022 - 09.2022
- Served craft beer and soft drinks promptly with focused attention to customer needs.
- Set welcoming and affable tone for entire brewery experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, handle complimentary items, and sell product and apparel.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Loaded and transported beer kegs, cases, and merchandise to local vendors.
- Contributed to brewery construction in terms of machine assembly, cleaning, and landscaping.
- Traveled to Ontario craft beer festivals to distribute product and cultivate relationships with regional craft brewers and potential clientele.
- Maintained thorough beer knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, food pairings, and recommendations based on subjectively enjoyed flavours, brewing style, and strength.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Pharmacy Assistant (Spring/Summer Position)
Shoppers Drug Mart
03.2017 - 08.2020
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Trained new pharmacy staff on computer system and drug management protocols.
- Counted and labeled prescriptions with correct item and quantity.
- Supported operations with filing, copying and faxing.
- Completed and filed documentation for insurance, store and liability purposes.
- Managed data entry and patient filing for COVID-19 vaccinations.
- Requested updated prescriptions and medical information from physicians.
- Carefully inspected prescription input to detect and report potentially fraudulent or dangerous information.
- Ensured total patient confidentiality regarding medical information.
Public Relations Media Intern (Contract)
Canadian Armed Forces - 4th Canadian Division
01.2022 - 04.2022
- Drafted, edited and distributed media advisories and other public relations materials.
- Wrote and distributed social media content related to Canadian culture, historical events and figures, and holidays in relation with the services of the Canadian Armed Forces
- Developed original content for blog posts and website articles.
- Prepared social media posts and videos with eye for viral content strategies.
- Edited, mixed audio, and colour corrected promotional video content depicting military drills and operations.
- Supported public relations managers with writing, researching and preparation of materials.
- Wrote effective interview questions for active army personnel that encouraged dynamic, relatable and inspiring stories and emotion.
Dishwasher
Andre's Swiss Country Dining
06.2014 - 10.2015
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Education
Bachelor of Arts - Media Studies
University of Guelph-Humber
Toronto, ON04.2022
Diploma of Media Communications - Media Studies
University of Guelph-Humber
Toronto, ON04.2022
Skills
- Extremely Punctual
- Sociable and Friendly
- 5 Years of Customer Service Experience
- Adaptable to New POS Systems
- Conflict Resolution
- Greeting and Escorting Guests
- Tact and Diplomacy
- Preparing for Events
- Complex Problem-Solving
- Continual Maintenance and Workplace Organization
Timeline
Host/Expeditor
Baker Street Station
11.2023 - Current
Server/Retail Sales Associate (Summer Position)
Three Sheets Brewing
05.2022 - 09.2022
Public Relations Media Intern (Contract)
Canadian Armed Forces - 4th Canadian Division
01.2022 - 04.2022
Pharmacy Assistant (Spring/Summer Position)
Shoppers Drug Mart
03.2017 - 08.2020
Dishwasher
Andre's Swiss Country Dining
06.2014 - 10.2015
Bachelor of Arts - Media Studies
University of Guelph-Humber
Diploma of Media Communications - Media Studies
University of Guelph-Humber
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