MIA LACROIX
Calgary,Alberta
Overview
7
7
years of professional experience
Work History
Before and After School Care Assistant
Student Care Inc.
08.2023 - 08.2024
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting with inquiries or concerns from parents, teachers and students.
- Accomplished multiple tasks within established timeframes.
- Enhanced satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery that aligned with company expectations.
Early Childhood Educator
Redcliff Tiny Tots
05.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced parents and student satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with clients through active listening skills, leading to higher retention rates and positive feedback from clients.
Early Childhood Educator
Little Owl Learning Centre
01.2021 - 05.2022
- Collaborated with team members to develop best practices for consistent service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority client to ensure their specific needs were met.
- Maintained detailed records of parent interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Retail Worker
Superstore
01.2018 - 08.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
BBA - Business Operations Management
University of Calgary
Calgary, AB06.2027
Early Childhood Education Diploma - Early Childhood Education
Medicine Hat College
Medicine Hat06.2022
Skills
- Problem-Solving
- Conflict Resolution
- Teamwork and Collaboration
- Time Management
- Reliability and punctuality
- Flexible Schedule
- Stocking and Receiving
- Store maintenance
Timeline
Before and After School Care Assistant
Student Care Inc.
08.2023 - 08.2024
Early Childhood Educator
Redcliff Tiny Tots
05.2022 - 06.2023
Early Childhood Educator
Little Owl Learning Centre
01.2021 - 05.2022
Retail Worker
Superstore
01.2018 - 08.2020
BBA - Business Operations Management
University of Calgary
Early Childhood Education Diploma - Early Childhood Education
Medicine Hat College
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