MIA JIMENEZ
Fontana
Summary
Adaptable and results-focused team member who excels in navigating dynamic, uncertain environments while maintaining clear, effective communication. Skilled in building strong customer relationships and applying analytical problem-solving to deliver meaningful outcomes. Brings thoughtful planning, collaborative project coordination, and a deep respect for diverse perspectives, consistently driving high-quality results and supporting inclusive teamwork.
Overview
5
5
years of professional experience
Work History
Technical Support Expert
Apple
11.2024 - Current
- Delivered customer experiences rooted in empathy, clarity, and strategic problem-solving by leveraging Apple’s tools and resources to understand needs and guide customers toward meaningful product and service solutions. Supported both on-floor and operational tasks with adaptability and sound business judgment, thriving in fast-changing environments. Fostered trust by mentoring peers on service excellence and troubleshooting, promoting knowledge-sharing across teams, and contributing constructive insights that strengthened processes. Valued diverse perspectives and cultivated an inclusive workplace while embracing new technologies early, enabling smoother adoption and improved team readiness. Implemented proactive monitoring practices to prevent issues before escalation, consistently driving results that aligned with organizational priorities.
Technical Specialist
Apple
07.2023 - 11.2024
- Effectively resolved a wide range of technical issues by using advanced troubleshooting tools and clear, customer-focused communication. Adapted support strategies to meet each user’s unique needs, strengthening relationships and promoting trust. Leveraged deep product knowledge to deliver accurate, timely solutions while maintaining calm, collaborative interactions—even in high-pressure or conflict-prone situations.
Sales Specialist
Apple
07.2022 - 07.2023
- Delivered an exceptional customer experience by actively understanding individual needs, guiding customers through product ownership opportunities, and continuously expanding knowledge of Apple’s evolving products and services. Demonstrated strong results by adapting quickly to new processes, supporting team members, and maintaining accuracy across tasks. Fostered an inclusive environment by valuing diverse perspectives and staying curious, all while keeping the customer journey at the center of every interaction.
Show Merchandise
House Of Blues Anaheim
07.2022 - 11.2022
- Crafted engaging, forward-thinking visual displays that captured customer attention and elevated sales performance. Built strong, collaborative partnerships with vendors to support smooth business operations. Demonstrated rapid adaptability by quickly mastering Excel, and ensured seamless customer experiences by managing payments with consistent accuracy, punctuality, and professionalism.
Waitress
Sushi Miguel Style Fontana
02.2021 - 07.2022
- Provided attentive and friendly service in a timely manner. Maintained a clean, functional dining environment to ensure work flows smoothly. Multitasked receiving and completing phone and dine in orders while exercising friendly customer service to ensure pleased and returning guests.
Education
High School Diploma -
Fontana A. B. Miller High School
Fontana, CA06.2021
Associate of Science - Computer Engineering
Chaffey College
Rancho Cucamonga, CA06-2028
Skills
- Effective Communication
- Results Driven
- Manages Ambiguity
- Strategic Mindset
- Values Differences
- Collaborative decision-making
- Conflict-resolution
Languages
English: Native or Bilingual
Spanish: Native or Bilingual
Timeline
Technical Support Expert
Apple
11.2024 - Current
Technical Specialist
Apple
07.2023 - 11.2024
Sales Specialist
Apple
07.2022 - 07.2023
Show Merchandise
House Of Blues Anaheim
07.2022 - 11.2022
Waitress
Sushi Miguel Style Fontana
02.2021 - 07.2022
High School Diploma -
Fontana A. B. Miller High School
Associate of Science - Computer Engineering
Chaffey College