Nazanin Motieitavandashti

• Provided onsite and remote IT support for over 300 hospitals, ensuring system uptime
• Provided exceptional customer service by empathizing with clients' frustrations and offering timely resolutions.

• Passionate about simplifying tech for end-users,

translating complex issues into fast, effective
solutions.

• Due to the high priority and sensitivity of work in hospitals, effective stress control and crisis management are essential for resolving problems quickly and with the highest quality and efficiency.
• Trained new team members on company policies, software tools, and best practices in technical support.
• Adapted quickly to new technologies introduced within the organization, allowing early adoption and training for the team.
• Improved cybersecurity by deploying MFA, antivirus solutions, and endpoint protection, reducing security incidents.
• Maintained detailed documentation of all troubleshooting steps, customer interactions, and resolutions to ensure efficient knowledge transfer among peers.
• Managed high levels of call flow and responded to technical support needs.
• Diagnosed and executed resolution for network and server issues.
• Expanded product knowledge through continuous learning, attending workshops, webinars, and industry conferences.