Summary
Overview
Work History
Education
Skills
Timeline
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Mia Garcia

Rialto

Summary

Dynamic and results-driven Shift Leader at Dutch Bros Coffee with a strong focus on customer service and team leadership. Proven ability in cash handling and conflict resolution, enhancing workplace efficiency and customer satisfaction. Recognized for training new employees and fostering a positive team environment, ensuring adherence to safety protocols.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dutch Bros Coffee
01.2024 - 05.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.

Respite Care Provider

California Respite Care
06.2024 - 08.2024
  • Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
  • Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
  • Enhanced patient comfort with compassionate and attentive support during daily activities.
  • Developed strong rapport with patients, fostering trust and open communication while providing respite care services.

Crew Member

Dairy Queen Grill & Chill
09.2022 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Bloomington High School
Bloomington, CA
05-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Conflict resolution
  • POS system operation

Timeline

Respite Care Provider

California Respite Care
06.2024 - 08.2024

Shift Leader

Dutch Bros Coffee
01.2024 - 05.2025

Crew Member

Dairy Queen Grill & Chill
09.2022 - 06.2023

High School Diploma -

Bloomington High School

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Mia Garcia