Meseret Abera
Edmonton,Canada
Summary
Dynamic Early Childhood Educator with a proven track record at Willowbrae Childcare Academy, excelling in child development and classroom management. Skilled in creating engaging, age-appropriate activities that foster cognitive and social growth. Adept at effective communication with parents, ensuring a collaborative and nurturing environment for children.
Skilled IT Support and Network Administrator with extensive experience in designing, implementing, and troubleshooting robust network systems. Proven track record in enhancing network efficiency through proactive maintenance and upgrades, leveraging expertise in diverse networking technologies and tools. Committed to minimizing downtime while maximizing operational effectiveness.
Overview
13
13
years of professional experience
Work History
Early Childhood Educator
Willowbrae Childcare Academy
West Point
11.2022 - 10.2024
- Provide basic care needs for children, including feeding, toileting, and dressing, ensuring their comfort
- Establish a safe and clean environment by regularly sanitizing toys and play equipment
- Always supervised for the safety of children
- Develop and maintain positive relationships with children
- Implement and plan a program for weekly activities by following the academy curriculum
- I provide and create age-appropriate activities based on 6 learning areas: cognitive abilities, language and literacy, physical health, social skills, emotional skills, and Imagination and creativity
- Effectively communicating with parents and guardians
Cleaner/Janitor
Bee-clean
Edmonton, Canada
05.2019 - 12.2019
IT Support Technician and Network Administrator
01.2012 - 12.2016
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Performed maintenance and upgrades to existing computer systems as needed.
- Provided issue resolution and technical support for system use.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Demonstrated advanced product knowledge to solve customer issues.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Researched, recommended, configured, and supported hardware and software for multiple departments.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Developed and maintained strong relations with customers to meet quality expectations.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Configured user accounts in Active Directory and other directory services platforms.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Managed the configuration and setup of customer accounts and systems, etc.
Education
High School Diploma -
Fasiledes Preparatory School
Gondar, Ethiopia01.2012
BSc. Degree - computer science and Information Technology
Ethiopia01.2009
Skills
- Basic Computer Skills
- Technical support
- Hardware troubleshooting
- Network Administration
- Network and system maintenance
- Child development
- Classroom management
- Safety practices
- Behavior management
Certifications And Clearance
- IQAS assessment, 2022
- Early Childhood Educator, Level 1, 2022
- Standard Child Care and First AID & CPR Level B, 2022
- Successful Police Information and Vulnerable Sector Check, 2022
- Technical Support Fundamental, 2020
- Website development, 2013
Time Management Skills
- Strong capability for prioritizing tasks
- Proven ability to meet deadlines to complete work in an efficient, friendly, and safe manner
Organization Teamwork Skills
- Organized tools and supplies for easy retrieval
- Worked with other workers collaboratively and flexibly with a positive attitude
- Followed instructions accurately
- Good communication skills
Timeline
Early Childhood Educator
Willowbrae Childcare Academy
11.2022 - 10.2024
Cleaner/Janitor
Bee-clean
05.2019 - 12.2019
IT Support Technician and Network Administrator
01.2012 - 12.2016
High School Diploma -
Fasiledes Preparatory School
BSc. Degree - computer science and Information Technology
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