Jean Roselle Abesamis
Chestermere,AB
Summary
Highly motivated and adaptable individual with a strong willingness to learn, seeking a remote job opportunity to kick start a career in remote customer service. Possessing excellent communication skills, a positive attitude, and a passion for contributing to a remote team's success. Eager to leverage [relevant skills] and embrace new challenges to make a positive impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Calgary and Region Family Day home
Calgary , Alberta
2020.03 - 2023.07
- Maintained and fostered positive and constructive interactions with staff, families, and children
- Applied play-based strategies to provide diverse approaches to learning
- Communicated with parents and other staff about student progress
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques
- Promoted sensory development by providing access to different textures
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Educated children in foundational concepts such as shapes, numbers, and letters
- Planned and executed activities to stimulate physical, social and intellectual growth
- Established positive relationships with children and families
- Created safe and nurturing learning environment for preschoolers
- Modeled positive behavior and communication skills for children
- Organized and supervised large and small group activities
- Developed innovative activities to engage young children in learning process
- Monitored classroom to verify safe and secure environment
- Implemented age-appropriate curricula to meet needs of young learners
- Developed and implemented behavior management plans
- Organized activities to teach preschool children foundational learning skills such as letters and numbers
- Utilized creative teaching strategies to engage children in classroom
- Assessed children progress and provided feedback on educational development
- Incorporated music, art and literature into curriculum
- Supported children in developing self-esteem and self-confidence
- Encouraged use of technology to support student learning
- Guided children to develop social, emotional and physical skills
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for children
- Helped new preschool children get used to classes by giving one-on-one support.
Early Childhood Assistant
Family Day, Rustica Elemento
Calgary , Alberta
2016.01 - 2020.02
- Provided individualized instruction and support to meet personal needs of each child
- Coordinated schedules of activities, events, and field trips
- Ordered and restocked classroom supplies
- Supervised children during in-classroom activities and on playground
- Interacted with children one-on-one and in small groups to enhance and support learning activities
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts
- Maintained classrooms by disinfecting and sterilizing surfaces and toys
- Engaged and entertained children through recreational and educational activities
- Encouraged children to interact with each other and participate in group activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Organized snack time and nap hours
- Taught children with creative approaches, methods, and techniques
- Communicated with parents to inform about child's progress and classroom behavior
- Assessed student performance to evaluate progress and development
- Cleaned organized and restocked classrooms for upcoming classes
- Took part in professional development workshops to boost skills
- Assisted teacher by developing lesson plans to meet educational goals for each child
- Prepared for lessons by gathering educational materials and setting up equipment
- Helped teacher prepare instructional material and displays
- Assisted children in developing deeper understanding of course concepts by providing one-on- one support.
- Enforced rules and instructions to maintain discipline.
Customer Service-Cashier
A&W Restaurants
Calgary , Alberta
2013.12 - 2015.01
- Maintained and fostered positive and constructive interactions with staff, families, and children
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Stocked tagged and displayed merchandise as required
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Tallied cash drawer at beginning and end of each work shift
- Performed cash card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts
- Learned duties for various positions and provided backup at key times
- Worked with floor team and managers to meet wide range of customer needs
- Responded promptly to requests for assistance, spills and customer inquiries
- Maintained current knowledge of store promotions and highlighted sales to customers
- Processed refunds and exchanges in accordance with company policy
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Monitored self-checkout systems and provided help in resolving complex problems
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Cashier
Burger King
Calgary , Alberta
2012.07 - 2013.12
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Processed customer orders and accurately handled payment transactions
- Developed and managed relationships with customers to increase customer loyalty
- Maintained customer satisfaction with quick and professional handling of product returns
- Answered product questions using knowledge of sales and store promotions
- Utilized POS system to handle customer cash and credit card transactions
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Redeemed coupons to discount purchases
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Maintained accurate records of customer transactions for reporting purposes
- Utilized various software applications to process customer orders
- Referred to price sheets and special sale bulletins to enter price changes
- Performed cash card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Learned duties for various positions and provided backup at key times
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Bishop McNally Senior High School
Calgary, AB06.2012
Certification - Early Childhood Education And Development
Bow Valley College
Calgary, AB12.2022
Certification- Personal Support Worker - Health Care Aide
George Brown College
Toronto, ON09.2015
Nursing Medical Terminology Course - Nursing
Columbia College
Calgary, AB06.2013
Skills
- Proficient in using various computer applications, including
- Microsoft Office (Word, Excel, PowerPoint).
- Strong written and verbal communication skills, with ability to convey ideas effectively.
- Quick learner, capable of adapting to new technologies and processes rapidly.
- Detail-oriented and organized, ensuring accuracy in completing tasks.
- Excellent time management skills, allowing for efficient task prioritization and completion.
- Demonstrated ability to work independently and as part of remote team.
- Time management
- Collaboration
- Digital communication
- Strong work ethic
- Proactive
- Flexibility
- Tech-savvy
- Independent problem solver
- Reliable
- Administrative writing skills
- Reporting skills.
- Organizational skills
- Record-keeping
- Microsoft Office skills
- Professionalism, confidentiality, and organization
- Typing
- Verbal Communication
- Medical Terminology
- HIPAA environment Administrative Writing Skills
- Medical Transcription
- Patient Care
- Physician & Nursing Assistance
- Positive Reinforcement Strategies
- Basic Math Functions
- Till Counting
- POS Inventory System Operation
- Recording Counts
- Customer Service and Assistance
- Customer Complaint Resolution
Certification
● Certificate of Early Childhood Education and Development, Bow Valley College - January 2022-December 2022.
● Alberta Child Care Staff Certification- Level 2 Early Childhood Educator], Government of Alberta, February 3, 2023.
● Certified First Aid Level C CPR/AED, St. John Ambulance, issued March 7,2021, expires March 7,2024.
● Police Information Check, Vulnerable Sector Search, Calgary Police Services- August 5, 2023.
● Brain Story Certification, Alberta Family Wellness Initiative -January 1, 2023.
● Nourishing Beginnings Module 1& 2, February- March 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Early Childhood Educator
Calgary and Region Family Day home
2020.03 - 2023.07
Early Childhood Assistant
Family Day, Rustica Elemento
2016.01 - 2020.02
Customer Service-Cashier
A&W Restaurants
2013.12 - 2015.01
Customer Service Cashier
Burger King
2012.07 - 2013.12
High School Diploma -
Bishop McNally Senior High School
Certification - Early Childhood Education And Development
Bow Valley College
Certification- Personal Support Worker - Health Care Aide
George Brown College
Nursing Medical Terminology Course - Nursing
Columbia College
● Certificate of Early Childhood Education and Development, Bow Valley College - January 2022-December 2022.
● Alberta Child Care Staff Certification- Level 2 Early Childhood Educator], Government of Alberta, February 3, 2023.
● Certified First Aid Level C CPR/AED, St. John Ambulance, issued March 7,2021, expires March 7,2024
● Police Information Check, Vulnerable Sector Search, Calgary Police Services- August 5, 2023.
● Brain Story Certification, Alberta Family Wellness Initiative -January 1, 2023.
● Nourishing Beginnings Module 1& 2, February- March 2023.
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