Jean Roselle Abesamis
Chestermere,AB
Summary
Highly motivated and adaptable individual with a strong willingness to learn, seeking a remote job opportunity to kick start a career in remote customer service. Possessing excellent communication skills, a positive attitude, and a passion for contributing to a remote team's success. Eager to leverage [relevant skills] and embrace new challenges to make a positive impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Calgary and Region Family Day home
Calgary, Alberta
03.2020 - 07.2023
- Maintained and fostered positive and constructive interactions with staff, families, and children
- Applied play-based strategies to provide diverse approaches to learning
- Communicated with parents and other staff about student progress
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques
- Promoted sensory development by providing access to different textures
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Educated children in foundational concepts such as shapes, numbers, and letters
- Planned and executed activities to stimulate physical, social and intellectual growth
- Established positive relationships with children and families
- Created safe and nurturing learning environment for preschoolers
- Modeled positive behavior and communication skills for children
- Organized and supervised large and small group activities
- Developed innovative activities to engage young children in learning process
- Monitored classroom to verify safe and secure environment
- Implemented age-appropriate curricula to meet needs of young learners
- Developed and implemented behavior management plans
- Organized activities to teach preschool children foundational learning skills such as letters and numbers
- Utilized creative teaching strategies to engage children in classroom
- Assessed children progress and provided feedback on educational development
- Incorporated music, art and literature into curriculum
- Supported children in developing self-esteem and self-confidence
- Encouraged use of technology to support student learning
- Guided children to develop social, emotional and physical skills
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for children
- Helped new preschool children get used to classes by giving one-on-one support.
Early Childhood Assistant
Family Day, Rustica Elemento
Calgary, Alberta
01.2016 - 02.2020
- Provided individualized instruction and support to meet personal needs of each child
- Coordinated schedules of activities, events, and field trips
- Ordered and restocked classroom supplies
- Supervised children during in-classroom activities and on playground
- Interacted with children one-on-one and in small groups to enhance and support learning activities
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts
- Maintained classrooms by disinfecting and sterilizing surfaces and toys
- Engaged and entertained children through recreational and educational activities
- Encouraged children to interact with each other and participate in group activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Organized snack time and nap hours
- Taught children with creative approaches, methods, and techniques
- Communicated with parents to inform about child's progress and classroom behavior
- Assessed student performance to evaluate progress and development
- Cleaned organized and restocked classrooms for upcoming classes
- Took part in professional development workshops to boost skills
- Assisted teacher by developing lesson plans to meet educational goals for each child
- Prepared for lessons by gathering educational materials and setting up equipment
- Helped teacher prepare instructional material and displays
- Assisted children in developing deeper understanding of course concepts by providing one-on- one support.
- Enforced rules and instructions to maintain discipline.
Customer Service-Cashier
A&W Restaurants
Calgary, Alberta
12.2013 - 01.2015
- Maintained and fostered positive and constructive interactions with staff, families, and children
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Stocked tagged and displayed merchandise as required
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Tallied cash drawer at beginning and end of each work shift
- Performed cash card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts
- Learned duties for various positions and provided backup at key times
- Worked with floor team and managers to meet wide range of customer needs
- Responded promptly to requests for assistance, spills and customer inquiries
- Maintained current knowledge of store promotions and highlighted sales to customers
- Processed refunds and exchanges in accordance with company policy
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Monitored self-checkout systems and provided help in resolving complex problems
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Cashier
Burger King
Calgary, Alberta
07.2012 - 12.2013
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Processed customer orders and accurately handled payment transactions
- Developed and managed relationships with customers to increase customer loyalty
- Maintained customer satisfaction with quick and professional handling of product returns
- Answered product questions using knowledge of sales and store promotions
- Utilized POS system to handle customer cash and credit card transactions
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Redeemed coupons to discount purchases
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Maintained accurate records of customer transactions for reporting purposes
- Utilized various software applications to process customer orders
- Referred to price sheets and special sale bulletins to enter price changes
- Performed cash card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Learned duties for various positions and provided backup at key times
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Bishop McNally Senior High School
Calgary, AB06.2012
Certification - Early Childhood Education And Development
Bow Valley College
Calgary, AB12.2022
Certification- Personal Support Worker - Health Care Aide
George Brown College
Toronto, ON09.2015
Nursing Medical Terminology Course - Nursing
Columbia College
Calgary, AB06.2013
Skills
- Proficient in using various computer applications, including
- Microsoft Office (Word, Excel, PowerPoint)
- Strong written and verbal communication skills, with ability to convey ideas effectively
- Quick learner, capable of adapting to new technologies and processes rapidly
- Detail-oriented and organized, ensuring accuracy in completing tasks
- Excellent time management skills, allowing for efficient task prioritization and completion
- Demonstrated ability to work independently and as part of remote team
- Time management
- Collaboration
- Digital communication
- Strong work ethic
- Proactive
- Flexibility
- Tech-savvy
- Independent problem solver
- Reliable
- Administrative writing skills
- Reporting skills
- Organizational skills
- Record-keeping
- Microsoft Office skills
- Professionalism, confidentiality, and organization
- Typing
- Verbal Communication
- Medical Terminology
- HIPAA environment Administrative Writing Skills
- Medical Transcription
- Patient Care
- Physician & Nursing Assistance
- Positive Reinforcement Strategies
- Basic Math Functions
- Till Counting
- POS Inventory System Operation
- Recording Counts
- Customer Service and Assistance
- Customer Complaint Resolution
Certification
● Certificate of Early Childhood Education and Development, Bow Valley College - January 2022-December 2022.
● Alberta Child Care Staff Certification- Level 2 Early Childhood Educator], Government of Alberta, February 3, 2023.
● Certified First Aid Level C CPR/AED, St. John Ambulance, issued March 7,2021, expires March 7,2024.
● Police Information Check, Vulnerable Sector Search, Calgary Police Services- August 5, 2023.
● Brain Story Certification, Alberta Family Wellness Initiative -January 1, 2023.
● Nourishing Beginnings Module 1& 2, February- March 2023.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Early Childhood Educator
Calgary and Region Family Day home
03.2020 - 07.2023
Early Childhood Assistant
Family Day, Rustica Elemento
01.2016 - 02.2020
Customer Service-Cashier
A&W Restaurants
12.2013 - 01.2015
Customer Service Cashier
Burger King
07.2012 - 12.2013
High School Diploma -
Bishop McNally Senior High School
Certification - Early Childhood Education And Development
Bow Valley College
Certification- Personal Support Worker - Health Care Aide
George Brown College
Nursing Medical Terminology Course - Nursing
Columbia College
● Certificate of Early Childhood Education and Development, Bow Valley College - January 2022-December 2022.
● Alberta Child Care Staff Certification- Level 2 Early Childhood Educator], Government of Alberta, February 3, 2023.
● Certified First Aid Level C CPR/AED, St. John Ambulance, issued March 7,2021, expires March 7,2024
● Police Information Check, Vulnerable Sector Search, Calgary Police Services- August 5, 2023.
● Brain Story Certification, Alberta Family Wellness Initiative -January 1, 2023.
● Nourishing Beginnings Module 1& 2, February- March 2023.
Similar Profiles
Chalani MuthuthanthrigeChalani Muthuthanthrige
Educator at North Edmonton Family Day Home AgencyEducator at North Edmonton Family Day Home Agency
Melissa TuletaMelissa Tuleta
Family Day Home Educator at Dragon Fly Family Day Home AgencyFamily Day Home Educator at Dragon Fly Family Day Home Agency
Elisabetha MarinskyElisabetha Marinsky
LPN at Caring Hands, Home Care, CalgaryLPN at Caring Hands, Home Care, Calgary