Meron Medhane
Calgary,Canada
Summary
self motivated and dynamic with over 10 years of experience an eye for detail and the skills to problem solve i work great in team environment i also have the skill to tackle problems on my own. i love what i do shows on my work. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
United Airlines
Calgary, AB
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
carpenter
self employed
02.2012 - 07.2019
- Rebuilt decks and porches, including railings, stairs, and handrails
- Installed custom trim and molding that improved the aesthetic of the home
- Installed custom shelving, cabinetry, and other woodwork for residential and commercial clients
- Constructed a custom staircase for a home using traditional tools and techniques
- Repaired and replaced broken or damaged trim and molding
- Built custom cabinets with precise measurements that met all customer specifications
- Fabricated and installed custom cabinets, shelves, and other storage solutions.
construction
Red sea construction
05.2006 - 01.2012
- Followed detailed instructions and diagrams to assemble components accurately
- Monitored production process to detect issues and optimize workflow
- Inspected finished products for quality assurance and conformance to specifications
- Utilized hand tools, power tools, and machinery to assemble components
- Collaborated with supervisors and managers to ensure production goals were met
- Calculated and tracked production data to identify areas for improvement
- Repaired defective parts or assemblies, ensuring products met quality standards.
Education
diploma -
sangergo
11.2016
Skills
- Communication Skills
- Time Management
- Ability to Work Under Pressure
- Fast Learner
- Ability to Multitask
- Ability to Work in a Team
- Carpentry
- Knowledge of Power Tools and Hand Tools
- Time Management Skills
- Report Generation
- Data Entry
- Paperwork Processing
- Product Knowledge
- Account updating
Languages
English
Professional Working
Amharic
Full Professional
Timeline
Customer Service Representative
United Airlines
02.2024 - Current
carpenter
self employed
02.2012 - 07.2019
construction
Red sea construction
05.2006 - 01.2012
diploma -
sangergo