Merlo Silva
Calgary,Canada
Summary
To be able to work in an institution wherein I can use my abilities, utilize my skills and maximize my potential for my personal growth and career development.
A diligent and energetic associate who is very respectful and professional in performing his diverse duties. Skilled in promptly attending to individual needs and inquiries. A determined team player who counts on his interpersonal and communication skills in dealing with challenging situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Compliance Lead
Walmart Supercentre
9650 Macleod Trail, Calgary, AB T2J 0P5
05.2024 - Current
- Collaborate with all levels including Store Management, Market Management, and the Subject Matter Experts.
- Drive compliance improvement by conducting facility assessments across designated compliance subject matter areas such as (i) Health & Safety/Fire Code; (ii) Environmental; (iii) Consumer Protection; (iv) Anti Money Laundering; (v) Food Safety/Pest Control; (vi) Privacy & Employment; (vii) Licenses & Permits; (viii) Anti-Corruption.
- Deliver on the spot compliance training at all levels within the facility including delivering the Compliance portion of new associate orientation.
- Participate in regulatory visits including the online submission and engaging the appropriate partners for resolution of orders or fines.
- Execute and manage the hourly associate accident file process including online submission, accident investigations, modified offer letters and follow up until resolution.
- Assist with collection and verification of required items/documents for customer claim folders.
- Submit and follow up to Facilities Maintenance requests including the management of pest activity.
- Follow up on action items identified through Safety Team meeting notes & Inspections.
- Evaluated third-party vendors for adherence to regulatory requirements, minimizing exposure to potential risks.
Fresh Department Manager
Walmart Supercentre
9650 Macleod Trail, Calgary, AB T2J 0P5
05.2020 - 05.2024
- Streamlined inventory management for optimal product availability and freshness.
- Improved operational efficiency by regularly evaluating processes for potential areas of improvement or optimization.
- Led team meetings to review performance goals, address key issues, and foster a collaborative work culture.
- Enhanced team performance by providing ongoing coaching, training, and professional development opportunities.
- Collaborated with store management to develop strategies for driving department success and overall store growth.
- Managed department budget, ensuring cost-effective operations while maintaining high-quality standards.
- Maintained compliance with health code standards.
Front End Associate
Wholesale Club
222 58 Ave SE, Calgary, AB T2H 0N9
05.2020 - 09.2021
- Ensures a positive customer experience in a friendly, fair and respectful manner.
- Assist customers with their inquiries and answer them in a professional way.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensures a safe and clean working environment by following the company’s rules and regulations.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
Produce Clerk
The Cherry Pit
510 77 Ave SE, Calgary, AB T2H 1C3
02.2020 - 05.2020
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a safe, clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, restocking shelves and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
Produce Clerk
Sunterra Market Britannia
803 49 Ave SW, Calgary, AB T2S 1G8
02.2019 - 02.2020
- Assist customers, providing information on pricing, purchases and products.
- Merchandising the products on the sales floor and assembling promotional displays.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, restocking shelves and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Education
Licensed Practical Nurse Program - Nursing
Bow Valley College
Calgary, AlbertaEmergency Medical Technician- Basic & Pre- Hospital Emergency Trauma Care - Emergency Nursing
Life Support Training International
Manila, Philippines11.2017
Bachelor of Science in Nursing - Nursing
Far Eastern University
Manila, Philippines04.2012
Skills
- Detail-oriented
- Team player
- Organized
- Regulatory expertise
- Documentation Review
- Compliance Monitoring
- Incident Response
- Ethics Enforcement
- Quality Management Processes
- Analytical Thinking
- Food Safety Compliance
- Conflict Resolution
Accomplishments
- Advanced Cardiac Life Support + Basic Life Support + Pre- Hospital Trauma Care Provider, Life Support Training International, 10/27/17
- Advanced Cardiac Life Support Provider- American Heart Association, San Antonio Medical Center of Lipa Inc.
- Healthcare Provider- American Heart Association, San Antonio Medical Center of Lipa Inc.
- Nursing Licensure Examination (NLE) Board Passer, Professional Regulation Commission (PRC)
Accreditations
- Intermediate Workplace First Aid Alberta Plus with CPR C and AED- June 24, 2024- June 24, 2027
- CPR Certification- Health Care Provider
- Registered at Alberta Health Care Aide Directory
- N95 Mask Fit Test Certification
References
Available upon request
Certification
- Managing Food Safety Certification, Food Safety Market- April 11, 2024- April 8, 2029
- Raymond Intralogistics Solutions| Johnston Equipment-Certified Operator: Bravi Sprint, Sit Down Counterbalance, Walkie- October 30, 2022- October 30, 2025
- DM 101 - Certified Department Manager, Walmart Supercentre
Timeline
Compliance Lead
Walmart Supercentre
05.2024 - Current
Fresh Department Manager
Walmart Supercentre
05.2020 - 05.2024
Front End Associate
Wholesale Club
05.2020 - 09.2021
Produce Clerk
The Cherry Pit
02.2020 - 05.2020
Produce Clerk
Sunterra Market Britannia
02.2019 - 02.2020
Licensed Practical Nurse Program - Nursing
Bow Valley College
Emergency Medical Technician- Basic & Pre- Hospital Emergency Trauma Care - Emergency Nursing
Life Support Training International
Bachelor of Science in Nursing - Nursing
Far Eastern University