Merlo Silva
Calgary,Canada
Summary
To be able to work in an institution wherein I can use my abilities, utilize my skills and maximize my potential for my personal growth and career development.
A diligent and energetic associate who is very respectful and professional in performing his diverse duties. Skilled in promptly attending to individual needs and inquiries. A determined team player who counts on his interpersonal and communication skills in dealing with challenging situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Compliance Lead
Walmart Supercentre
05.2024 - Current
- Collaborate with all levels including Store Management, Market Management, and the Subject Matter Experts.
- Drive compliance improvement by conducting facility assessments across designated compliance subject matter areas such as (i) Health & Safety/Fire Code; (ii) Environmental; (iii) Consumer Protection; (iv) Anti Money Laundering; (v) Food Safety/Pest Control; (vi) Privacy & Employment; (vii) Licenses & Permits; (viii) Anti-Corruption.
- Deliver on the spot compliance training at all levels within the facility including delivering the Compliance portion of new associate orientation.
- Participate in regulatory visits including the online submission and engaging the appropriate partners for resolution of orders or fines.
- Execute and manage the hourly associate accident file process including online submission, accident investigations, modified offer letters and follow up until resolution.
- Assist with collection and verification of required items/documents for customer claim folders.
- Submit and follow up to Facilities Maintenance requests including the management of pest activity.
- Follow up on action items identified through Safety Team meeting notes & Inspections.
- Evaluated third-party vendors for adherence to regulatory requirements, minimizing exposure to potential risks.
Fresh Department Manager
Walmart Supercentre
05.2020 - 05.2024
- Streamlined inventory management for optimal product availability and freshness.
- Improved operational efficiency by regularly evaluating processes for potential areas of improvement or optimization.
- Led team meetings to review performance goals, address key issues, and foster a collaborative work culture.
- Enhanced team performance by providing ongoing coaching, training, and professional development opportunities.
- Collaborated with store management to develop strategies for driving department success and overall store growth.
- Managed department budget, ensuring cost-effective operations while maintaining high-quality standards.
- Maintained compliance with health code standards.
Front End Associate
Wholesale Club
05.2020 - 09.2021
- Ensures a positive customer experience in a friendly, fair and respectful manner.
- Assist customers with their inquiries and answer them in a professional way.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensures a safe and clean working environment by following the company’s rules and regulations.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
Produce Clerk
The Cherry Pit
02.2020 - 05.2020
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a safe, clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, restocking shelves and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
Produce Clerk
Sunterra Market Britannia
02.2019 - 02.2020
- Assist customers, providing information on pricing, purchases and products.
- Merchandising the products on the sales floor and assembling promotional displays.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, restocking shelves and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Education
Licensed Practical Nurse Program - Nursing
Bow Valley College
Calgary, AlbertaEmergency Medical Technician- Basic & Pre- Hospital Emergency Trauma Care - Emergency Nursing
Life Support Training International
Manila, Philippines11.2017
Bachelor of Science in Nursing - Nursing
Far Eastern University
Manila, Philippines04.2012
Skills
- Detail-oriented
- Team player
- Organized
- Regulatory expertise
- Documentation Review
- Compliance Monitoring
- Incident Response
- Ethics Enforcement
- Quality Management Processes
- Analytical Thinking
- Food Safety Compliance
- Conflict Resolution
Accomplishments
- Advanced Cardiac Life Support + Basic Life Support + Pre- Hospital Trauma Care Provider, Life Support Training International, 10/27/17
- Advanced Cardiac Life Support Provider- American Heart Association, San Antonio Medical Center of Lipa Inc.
- Healthcare Provider- American Heart Association, San Antonio Medical Center of Lipa Inc.
- Nursing Licensure Examination (NLE) Board Passer, Professional Regulation Commission (PRC)
Accreditations
- Intermediate Workplace First Aid Alberta Plus with CPR C and AED- June 24, 2024- June 24, 2027
- CPR Certification- Health Care Provider
- Registered at Alberta Health Care Aide Directory
- N95 Mask Fit Test Certification
References
Available upon request
Certification
- Managing Food Safety Certification, Food Safety Market- April 11, 2024- April 8, 2029
- Raymond Intralogistics Solutions| Johnston Equipment-Certified Operator: Bravi Sprint, Sit Down Counterbalance, Walkie- October 30, 2022- October 30, 2025
- DM 101 - Certified Department Manager, Walmart Supercentre
Timeline
Compliance Lead
Walmart Supercentre
05.2024 - Current
Fresh Department Manager
Walmart Supercentre
05.2020 - 05.2024
Front End Associate
Wholesale Club
05.2020 - 09.2021
Produce Clerk
The Cherry Pit
02.2020 - 05.2020
Produce Clerk
Sunterra Market Britannia
02.2019 - 02.2020
Licensed Practical Nurse Program - Nursing
Bow Valley College
Emergency Medical Technician- Basic & Pre- Hospital Emergency Trauma Care - Emergency Nursing
Life Support Training International
Bachelor of Science in Nursing - Nursing
Far Eastern University
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